Customer Support Specialist

What You'll Do

• Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
• Review and assess customer concerns for possible troubleshooting and remote diagnostics
• Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
• Provide an exceptional experience to our customers on a day to day basis
• Accurately record issues and data into CRM / Vehicle Support System

What You'll Bring

• Minimum 2 years of relevant work experience
• Excellent written and oral communications skills with exceptional customer service skills
• Flexibility to work 8 hour shift during business hours (Hours of operation: 5 AM – 10 PM Mon-Sun)
• Proficient with MS Windows, Office, and Outlook and ability to effectively navigate web browsers and multiple internal systems
• Able to follow oral and written instructions with attention to detail
• Establish and maintain positive, cooperative, working relationships with ability to work in a team-based environment and achieve common goals
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Valid US Driver’s License and/or State ID must be obtained before hire date and ability to obtain DMV Salesperson’s License required. (Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination)

Benefits

• Competitive pay
• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program, Tesla