Customer Support Specialist

PURPOSE

The Customer Support Specialist provides front line support for the Customer Support function. This position is responsible for utilizing the Company’s business systems for order fulfillment. This role will interact directly with Calumet customers, Sales, Plant personnel, Accounting, Credit, Pricing and Transportation.

KEY OBJECTIVES AND RESPONSIBILITIES

• Responsible for timely and accurate contract data entry, back to back sales order entry & tracking, credit rebills, sulfur credit/RINs invoices, invoicing various customers, demurrage invoices and STO Order creation
• Communicate with customers, company locations, and vendors to ensure customer satisfaction
• Process Renewables Division invoices while building knowledge of CI values, pathways, and pricing structures.
• Daily OPIS pricing services
• Customer advocate bringing voice of customer insights for continual improvement
• Investigate and resolve customer issues for corrective and preventive action
• Represent Calumet in a professional manner and create strong partnerships through exemplary customer support
• Provide administrative support to department as needed
• Be proactive with customers in all aspects of service levels
• Reconcile customer invoices and accounts receivables

REQUIRED EDUCATION/EXPERIENCES

• 3+ years of related customer support experience in a manufacturing or distribution environment
• Proficient computer skills with demonstrated experience in Microsoft office, order entry systems

PREFERRED EDUCATION/EXPERIENCES

• 5+ years of business to business customer service experience
• College degree or equivalent work experience
• Prior experience with SAP system
• Computer savvy with strong technical skills

CERTIFICATIONS/PROFESSIONAL LICENSES

• N/A

COMPETENCIES

• Hightly organized with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlines
• Problem solver with ability to provide solutions
• Excellent interpersonal communication, both written and verbal
• Able to prioritize tasks effectively
• Demonstration of Calumet Values – Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence

BENEFITS

Salary and benefits commensurate with experience. We are an equal opportunity employer including disability and veteran and is committed to providing reasonable accommodations to individuals. If you require assistance or accommodation due to a disability, please contact our HR team at Careers@clmt.com. Requests for accommodations will not impact hiring decisions, and all information provided will be kept confidential. All offers of employment are conditioned upon successfully passing a drug test.