Sales Support Specialist

Job Responsibilities

• Support sales managers and dealer networks with product expertise and technical guidance
• Provide recommendations for tool systems, accessories, and workflow solutions
• Support quote preparation, product configuration, and application matching
• Troubleshoot tool, accessory, and system issues in-field via phone, email and webchat
• Diagnose operational, setup, and application-related concerns
• Guide customers through best practices for woodworking applications
• Coordinate with repair/service departments when escalation is required
• Document recurring technical issues and customer feedback
• Educate users on tool safety, efficiency, and advanced application techniques
• Create or support technical documentation, FAQs, and training materials (service/repair)

Qualifications

• High School Diploma or GED
• 3+ years of experience in technical sales support, customer support and/or woodworking or construction trades
• Strong mechanical aptitude and troubleshooting ability
• Excellent verbal and written communication skills

Preferred Qualifications

• High level of proficiency in Microsoft office suite
• Previous experience using an ERP system and/or CRM system
• Comfortable working across multiple software platforms and technologies, with the ability to troubleshoot issues and support continuous process improvement initiatives
• Highly motivated, self-driven individual with the ability to work without daily guidance
• Bridges a forward-thinking perspective to process optimization and team collaboration
• Strong analytical and problem-solving skills with high attention to detail
• Able to collaborate in a team-based environment, providing excellent customer service to employees and all stakeholders
• Bilingual in Spanish or French
• Hands-on woodworking or other trades experience
• Dealer or distribution channel experience

Benefits

Benefits That Support Your Growth and Wellbeing:

• Culture: 2024 Best Places to work recipient and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance and more
• Wellbeing: Comprehensive benefits package including:
• We provide paid holidays that follows statutory and provincial laws
• Generous Vacation / PTO package
• Continuing educational reimbursement benefits upon eligibility
• Health insurance: medical, dental, vision, short/long term disability, optional life insurance available
• RRSP with company match up to 6%
• Company arranged paid corporate volunteer day
• Competitive wages and benefits
• Parental paid leave policy
• Learning & Development: As a company dedicated to employee growth, we offer a wide array of developmental opportunities such as continuing educational reimbursement benefits (upon eligibility), leadership training programs, and wellness initiatives to support personal and professional growth
• Social Impact: Employee-led resource groups including Leadership Advisory Council, Festool Fun Committee and Ladies of Festool Team, annual paid volunteer day and several charitable initiatives across the U.S. and globally (e.g., Blankets for Animal Shelters in the Lebanon facility.)