Sales Operations Manager (Remote)

About the role

This role is responsible for managing the sales forecasting process, building and maintaining dashboards and reports, analyzing sales performance metrics, pipeline health, and forecast accuracy. Additionally, the role involves supporting annual planning, planning and readiness, channel operations, operational excellence, sales process optimization, thought leadership, and cross-functional collaboration.

Responsibilities

• Own end-to-end management of the sales forecasting process including data analysis and recommendations to sales leadership.
• Build and maintain dashboards and reports in Salesforce and other Business Intelligence (BI) tools.
• Analyze sales performance metrics, pipeline health and forecast accuracy.
• Integrate operational insights from multiple domains to advise leadership.
• Support Annual Planning including territory design and quota setting within the Splunk Americas Sales and Partner organizations.
• Analyze partner demand generation, analyzing pipeline health, velocity, and conversion to hit quarterly targets.
• Establish and monitor rigorous SLAs and KPIs to ensure organizational accountability and alignment.
• Establish strong operating cadence to drive consistency and predictability throughout the sales organization.
• Streamline the end-to-end sales process to eliminate bottlenecks and increase productivity using AI, automation, Salesforce and reporting systems.
• Act as a trusted advisor to sales and partner leaders on GTM Strategy and decisions including sales coverage, capacity, plays and tactics across all teams in Splunk.
• Work closely with sales, channel, marketing, finance, and customer success teams to ensure alignment on strategy, messaging and go-to-market initiatives.

Requirements

Experience: 3+ years in Sales Operations, Business Operations or a relevant function.
Education: Bachelor’s degree in Business, Marketing or a related field.
Technical Skills: High proficiency with CRM software (e.g. Salesforce), advanced excel skills and experience with BI Tools (e.g. Tableau).

Preferred Qualifications

• Strong analytical and problem-solving skills with the ability to interpret complex data and translate insights into action.
• Excellent written and verbal communication skills, capable of presenting complex findings to both technical and non-technical audiences.
• Exceptional attention to detail and ability to manage multiple projects and priorities in a fast-paced environment.

Benefits

The starting salary range posted for this position is $113,000.00 to $142,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.

Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan.

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.