Sales Operations Manager (Remote)

About the role

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination.

This role can be performed anywhere in the United States. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success.

Responsibilities

• Sales forecasting: Own end-to-end management of the sales forecasting process including data analysis and recommendations to sales leadership.
• Reporting and analysis: Build and maintain dashboards and reports in Salesforce and other Business Intelligence (BI) tools. Analyze sales performance metrics, pipeline health and forecast accuracy.
• Integrates operational insights from multiple domains to advise leadership.
• Planning & Readiness: Support Annual Planning including territory design and quota setting within the Splunk Americas Sales and Partner organizations.
• Channel Operations: Analyze partner demand generation, analyzing pipeline health, velocity, and conversion to hit quarterly targets. Establish and monitor rigorous SLAs and KPIs to ensure organizational accountability and alignment.
• Operational Excellence: Establish strong operating cadence to drive consistency and predictability throughout the sales organization.
• Sales process optimization: Streamline the end-to-end sales process to eliminate bottlenecks and increase productivity using AI, automation, Salesforce and reporting systems.
• Thought leadership: act as a trusted advisor to sales and partner leaders on GTM Strategy and decisions including sales coverage, capacity, plays and tactics across all teams in Splunk.
• Cross-functional collaboration: Work closely with sales, channel, marketing, finance, and customer success teams to ensure alignment on strategy, messaging and go-to-market initiatives.

Qualifications

• Experience: 3+ years in Sales Operations, Business Operations or a relevant function.
• Education: Bachelor’s degree in Business, Marketing or a related field.
• Technical Skills: High proficiency with CRM software (e.g. Salesforce), advanced excel skills and experience with BI Tools (e.g. Tableau).

Preferred Qualifications

• Problem-solving: Strong analytical and problem-solving skills with the ability to interpret complex data and translate insights into action.
• Communication: Excellent written and verbal communication skills, capable of presenting complex findings to both technical and non-technical audiences.
• Organizational skills: Exceptional attention to detail and ability to manage multiple projects and priorities in a fast-paced environment.

Benefits

• Medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away, including 10 paid holidays per full calendar year, 1 paid day off for employee’s birthday, and 4 paid days off for personal wellness
• Optional 10 paid days per full calendar year to volunteer

Pay

The starting salary range for this position is $113,000.00 to $142,400.00, reflecting the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits.

For quota-based sales roles on Cisco’s sales plan, the ranges provided include base pay and sales target incentive compensation combined. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area $113,000.00 - $163,800.00, Non-Metro New York State & Washington State $109,000.00 - $158,000.00

Schedule

U.S. employees are eligible for paid time away, including 10 paid holidays per full calendar year, 1 paid day off for employee’s birthday, and 4 paid days off for personal wellness. Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees. Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use.