Sales Operations Manager (Remote)

This role can be performed anywhere in the United States.

About the role

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness.

Responsibilities

• Sales forecasting: Own end-to-end management of the sales forecasting process including data analysis and recommendations to sales leadership.
• Reporting and analysis: Build and maintain dashboards and reports in Salesforce and other Business Intelligence (BI) tools. Analyze sales performance metrics, pipeline health and forecast accuracy. Integrate operational insights from multiple domains to advise leadership.
• Planning & Readiness: Support Annual Planning including territory design and quota setting within the Splunk Americas Sales and Partner organizations.
• Channel Operations: Analyze partner demand generation, pipeline health, velocity, and conversion to hit quarterly targets. Establish and monitor rigorous SLAs and KPIs to ensure organizational accountability and alignment.
• Operational Excellence: Establish strong operating cadence to drive consistency and predictability throughout the sales organization.
• Sales process optimization: Streamline the end-to-end sales process to eliminate bottlenecks and increase productivity using AI, automation, Salesforce and reporting systems.
• Thought leadership: Act as a trusted advisor to sales and partner leaders on GTM Strategy and decisions including sales coverage, capacity, plays and tactics across all teams in Splunk.
• Cross-functional collaboration: Work closely with sales, channel, marketing, finance, and customer success teams to ensure alignment on strategy, messaging and go-to-market initiatives.

Requirements

• 3+ years in Sales Operations, Business Operations or a relevant function.
• Bachelor’s degree in Business, Marketing or a related field.
• High proficiency with CRM software (e.g. Salesforce), advanced Excel skills and experience with BI Tools (e.g. Tableau).

Preferred Qualifications

• Strong analytical and problem-solving skills with the ability to interpret complex data and translate insights into action.
• Excellent written and verbal communication skills, capable of presenting complex findings to both technical and non-technical audiences.
• Exceptional attention to detail and ability to manage multiple projects and priorities in a fast-paced environment.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale.

Pay

The starting salary range for this position is $113,000.00 to $142,400.00 for new hires in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for specific locations is listed below:

• New York City Metro Area: $113,000.00 - $163,800.00
• Non-Metro New York State & Washington State: $109,000.00 - $158,000.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave, short and long-term disability coverage, and basic life insurance.
• Cisco restricted stock units, which vest following continued employment for defined periods.
• Paid time away:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
  • 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness.
  • Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees.
  • Exempt employees participate in Cisco’s flexible vacation time off program, with no defined limit on vacation time (subject to availability and business limitations).
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward.
  • Additional paid time away may be requested to deal with critical or emergency issues for family members.
  • Optional 10 paid days per full calendar year to volunteer.
• Annual bonuses for non-sales roles, subject to Cisco’s policies.
• For sales roles, performance-based incentive pay split between quota and non-quota components:
  • Quota-based incentive pay:
    • 0.75% of incentive target for each 1% of revenue attainment up to 50% of quota.
    • 1.5% of incentive target for each 1% of attainment between 50% and 75%.
    • 1% of incentive target for each 1% of attainment between 75% and 100%.
    • Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
  • Non-quota-based sales performance elements: 0% up to 125% of target.