Sales Operations Manager (Remote)

About the role

The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.

Responsibilities

• Own overall sales performance (conversion, revenue, productivity) across assigned programs
• Drive daily/weekly performance rhythms to ensure consistent execution
• Identify performance gaps early (especially early tenure) and implement corrective actions
• Partner with leaders to build strong pipelines and hit or exceed targets
• Lead and develop Team Leaders and Sales Coaches to drive a high-performance culture
• Hold leaders accountable to daily performance management, coaching effectiveness, and action plans
• Ensure consistent use of tools (PULSE, dashboards, reporting) to track and drive results
• Reinforce a culture of accountability, urgency, and ownership
• Shift coaching approach to be skill-based and behavior-focused (sales conversations, objection handling, rapport building)
• Ensure coaching is documented, consistent, and tied directly to performance outcomes
• Partner with Training to improve new hire readiness and early tenure success
• Partner with WFM to optimize staffing, scheduling, and coverage to support sales demand
• Identify opportunities to improve efficiency and productivity without sacrificing quality
• Drive consistency in processes, communication, and execution across teams
• Maintain strong relationships with client stakeholders, ensuring transparency on performance and action plans
• Translate client expectations into clear operational actions
• Proactively communicate risks, opportunities, and progress

Requirements

• Associate's Degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
• Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
• Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs
• Work well under pressure and follow through on items to completion while maintaining a professional demeanor
• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• Willingness to work a flexible schedule
• MUST have 1+ year of experience as a "Operations Manager" or "Sales Operations Manager"
• MUST have 3-5 years of PROVEN "high-level sales" leadership – OB sales experience would be ideal
• Must reside in the United States and have a valid U.S. address for residence

Qualifications

• Must have 18 Years of age or older with a completed High School Diploma or GED, required

Skills

• Associate's Degree Preferred
• More than ten years of experience (with two to four years of Progressive Management Experience) preferred
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
• Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
• Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs
• Work well under pressure and follow through on items to completion while maintaining a professional demeanor
• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• Willingness to work a flexible schedule
• Must have 1+ year of experience as a "Operations Manager" or "Sales Operations Manager"
• Must have 3-5 years of PROVEN "high-level sales" leadership – OB sales experience would be ideal
• Must reside in the United States and have a valid U.S. address for residence

Benefits

Base salary range: $60,000.00 - $75,000.00 annually (pay rate will not be below the applicable minimum wage)

Benefits available to eligible U.S. employees in this role include: medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

Company offers a range of other perks and benefits including work-from-home convenience with company-supplied technologies, health and wellness programs, mentorship programs, and community support initiatives.

Pay

$60,000.00 - $75,000.00 annually (pay rate will not be below the applicable minimum wage)

Schedule

Flexible schedule