Sales Operations Manager (Fully Remote)

About the role

Soracom is a global IoT connectivity platform trusted by thousands of enterprises worldwide. As our Sales Operations Manager, you'll be the operational backbone for our US and Europe/UK sales organizations — building the systems, data infrastructure, and processes that enable two high-performing regional teams to scale in a fast-moving IoT market.

Central to this role is a kaizen mindset: driving continuous, incremental improvement across every stage of the sales process and embedding a culture of measurement and iteration.

Requirements

• Maintain and Kaizen Salesforce across US and EUK regions
• Administer and optimize Soracom's Salesforce instance for US and EUK sales teams, managing data quality, custom objects, lead/opportunity workflows, multi-currency pipelines, regional territories, and user provisioning.
• Ensure data structures support region-specific reporting and compliance requirements.
• Build regional dashboards and consolidated forecast reporting
• Lead kaizen of the sales process across US & EUK
• Apply a kaizen (continuous improvement) approach to every stage of the sales funnel in both regions.
• Identify friction points unique to each market, run structured improvement cycles, measure impact, and embed learnings back into process documentation and tooling.
• Balance global consistency with regional nuance, what works in the US may need adaptation for EUK market dynamics, buyer behaviors, or regulatory context.
• Standardize and adapt workflows across regions
• Map and maintain end-to-end sales process documentation for both US and EUK teams — lead routing, qualification criteria, deal desk, and CS handoff — with region-specific variants where needed.
• Drive async coordination via Slack across time zones
• Use Slack as the operational hub to design workflows and communication rhythms that keep US and EUK teams aligned without requiring constant real-time overlap.

Key Requirements

• Must be fluent in English and possess excellent writing skills
• Likely to have experience supporting or managing sales operations across multiple regions — ideally US and EMEA/UK simultaneously
• Proven track record applying kaizen or continuous improvement methodologies to sales or business processes
• Proficient with Salesforce administration experience including multi-currency and multi-territory configuration
• Proficient with BI tools (Looker, Superset) for building exec-ready, multi-region dashboards
• Comfortable with async-first collaboration in Slack across US and European time zones
• Strong analytical mindset — able to translate multi-region pipeline and performance data into actionable insights for leadership
• Able to work from home and has a dedicated and quiet focus area or workspace
• Able to thrive in a growing, fast-paced work environment

Desirable Experience and Skills

• Knows the basic IT around servers, networking, and AWS services
• Has previous working experience or exposure to Slack
• WFH experience
• Previous working experience or exposure to Salesforce Admin Certification
• Spanish language skills