Sales & Marketing Account Manager

Rent-2-Own is a dynamic and customer-centric retail organization dedicated to providing flexible leasing options for families seeking to furnish and equip their homes. With a strong commitment to community engagement and personalized service, Rent-2-Own has established itself as a trusted partner in helping customers turn their house into a home. Our focus on innovation, integrity, and customer satisfaction drives our success and growth in the retail industry. We believe in empowering our team members to deliver exceptional experiences and foster long-term relationships with our clients.

About the role

The Customer Sales Rockstar (CSR) at Rent-2-Own plays a pivotal role in creating memorable customer experiences through relationship building, sales, and digital engagement. This position is ideal for individuals who thrive in a fast-paced, people-oriented environment and possess a passion for helping others. As the first point of contact for our customers, the CSR is responsible for greeting, advising, and guiding clients through their purchasing journey, whether in-store or online. The role combines traditional sales techniques with modern digital marketing strategies, including hosting Facebook Live events and managing CRM systems to maximize customer engagement and sales conversions. The CSR is a key contributor to the store’s vibrant atmosphere, ensuring the showroom is inviting and visually appealing, and actively seeking new business opportunities to keep the store thriving.

Responsibilities

• Greet customers warmly and professionally, whether in person or online, and establish rapport to foster long-term relationships.
• Identify customer needs and recommend suitable products and solutions that fit their lifestyle and budget.
• Manage and nurture leads through CRM systems to convert inquiries into sales.
• Host engaging Facebook Live events to showcase products, creating a vibrant online presence that attracts new customers.
• Maintain the showroom’s visual appeal by organizing displays and ensuring the space is clean and inviting.
• Actively hunt for new business by engaging with the community and leveraging digital channels.
• Follow up with existing customers to ensure satisfaction and encourage repeat business.
• Assist with merchandising, showroom presentation, and customer inquiries.
• Stay informed about product features and store promotions to provide accurate information and excellent service.

Qualifications

• Excellent interpersonal and communication skills, with a natural ability to connect with people.
• Prior experience in retail sales, customer service, or a related field is preferred.
• Tech-savvy, comfortable using social media platforms, CRM tools, and digital communication channels.
• Positive attitude, proactive mindset, and team-oriented approach.
• Physical ability to move furniture and stay active throughout the day.
• High school diploma or equivalent; additional sales or marketing certifications are a plus.

Benefits

• Competitive compensation packages aligned with performance and experience.
• Supportive and energetic work environment that encourages growth and development.
• Ongoing training opportunities to enhance skills and prepare for future leadership roles.
• Flexible scheduling and employee discounts.
• Culture of recognition and celebration of successes.
• Work-life balance and a safe, inclusive workplace where diversity and individuality are celebrated.