Sales & Account Manager

About the Role

The Sales & Account Manager will play a key role in driving growth for Stimulus Athletic through a combination of new business development, customer relationship management, and account growth. This role is ideal for someone who enjoys both hunting for new opportunities and nurturing long-term customer relationships. You'll work directly with coaches, athletic directors, club administrators, team managers, and organizational leaders to help them find the right apparel solutions for their teams. This is a hybrid role with a combination of remote work, customer meetings, sales visits, company events, and collaboration with the Stimulus Athletic team.

Responsibilities

• New Business Development
  • Identify and pursue new sales opportunities
  • Build relationships with sports teams, schools, clubs, leagues, and organizations
  • Generate new business through outbound calls, sales emails, networking, referrals, and in-person visits
  • Conduct outreach and follow-up activities to develop relationships and create new sales opportunities
• Sales & Pipeline Management
  • Follow up with inbound leads, quote requests, design requests, referrals, and sample requests
  • Manage opportunities through the sales process
  • Maintain accurate records and notes in Monday.com and other company systems
  • Track sales activity and next steps to ensure opportunities continue moving forward
• Customer Account Management
  • Serve as a trusted advisor throughout the customer journey
  • Collaborate with customers to understand their design preferences, team identity, apparel needs, budget, timeline, and product requirements
  • Guide customers through the custom apparel design process, product selection, design decisions, budgets, and timelines
  • Support online stores, roster collection, order sheets, sizing information, and team ordering processes
  • Provide onboarding support for new customers through Zoom, phone calls, and in-person meetings
  • Ensure a positive customer experience from first conversation through delivery
• Account Growth & Retention
  • Maintain relationships with existing customers
  • Identify future uniform and apparel needs
  • Recommend additional products such as fanwear, warmups, training gear, jackets, polos, socks, and spirit wear
  • Develop strategies to increase customer retention and repeat business
  • Monitor customer accounts to identify potential issues, upcoming apparel needs, reorder opportunities, and long-term growth opportunities
  • Proactively engage customers throughout the year to strengthen relationships and increase retention
  • Monitor customer accounts for reorder opportunities and long-term growth potential
• Reporting & Process Improvement
  • Report on key sales and account metrics, including outreach activity, leads contacted, customer follow-ups, open opportunities, new accounts, closed sales, customer engagement, pipeline status, and revenue projections
  • Maintain accurate records and activity tracking within Monday.com and other company systems
  • Identify opportunities to improve sales, onboarding, ordering, and account management processes
  • Share customer feedback, customer challenges, and market insights with the team

Requirements

• Experience in sales, account management, business development, customer success, or a related role
• Strong communication and relationship-building skills
• Self-motivated and comfortable working independently
• Organized with strong follow-through and attention to detail
• Ability to manage multiple opportunities and customer relationships simultaneously
• Comfortable using CRM and project management tools
• Naturally curious and motivated to ask questions, seek feedback, and continuously learn
• Coachable and eager to develop new skills, sales strategies, and industry knowledge
• Resourceful problem solver who takes initiative and looks for ways to improve processes and customer experiences
• Comfortable meeting with customers in person and representing the Stimulus Athletic brand professionally
• Passion for sports, athletics, team culture, or apparel is a plus

Pay

Consulting Retainer: $65,000
Target Commission Opportunity: $40,000+
Total On-Target Earnings: $105,000+
Opportunity to increase earnings through new business development, account growth, customer retention, repeat orders, and upsell opportunities

Benefits

• Flexible, independent work environment
• Opportunity to build and grow your own book of business
• Uncapped earning potential
• Growing company with expansion opportunities
• Work with teams, coaches, and organizations that are passionate about what they do
• Make a direct impact on company growth and customer success
• Help shape the future of a fast-growing sports apparel brand