Sales and Marketing Account Manager

About the role

The Account Relationship Manager is a relationship-driven role at the intersection of account management, sales support, and customer service within a food manufacturing environment. This person owns the day-to-day health of assigned customer accounts, including national brand partners, building the kind of trust and rapport that keeps customers loyal, drives repeat business, and supports revenue growth alongside the sales team. Success in this role requires genuine relationship-building instincts, sharp problem-solving skills, and working knowledge of food manufacturing operations and SQF (Safe Quality Food) standards, since customers increasingly expect their point of contact to speak fluently about quality, safety, and compliance. The ideal candidate is detail-oriented, comfortable managing multiple priorities in a fast-paced plant environment and motivated by building long-term customer partnerships. This role also carries an active business development mandate: the right person will not wait for inbound leads to arrive but will proactively pursue new co-manufacturing opportunities, represent CCP at trade shows and industry events, and work qualified prospects through the full sales cycle from initial outreach to signed agreement.

Responsibilities

• Serve as the trusted day‑to‑day point of contact for a portfolio of customer accounts, including national brand partners, building relationships that go beyond transactional support.
• Proactively check in with key accounts to understand evolving needs, flag growth opportunities, and identify risk of churn.
• Partner closely with the sales team on national account strategy, attending business reviews, supporting renewal conversations, and translating account history into sales opportunities.
• Own the customer experience through onboarding, ramp‑up, and ongoing account life, ensuring every touchpoint reinforces reliability and partnership.
• Serve as the primary point of contact for customer inquiries via phone, email, or online channels; provide accurate, timely information on product availability, pricing, and specifications; resolve complaints related to orders, product quality, delivery, and service.
• Enter and manage customer orders, coordinating with production and logistics for accurate fulfillment; track orders from submission through delivery, proactively communicating delays or changes; monitor shipping and delivery timelines and provide ongoing status updates.
• Maintain in‑depth knowledge of product lines, manufacturing processes, and SQF/food safety standards; confidently answer customer questions about ingredients, manufacturing processes, and certifications (organic, non‑GMO, gluten‑free, allergen‑free, etc.).
• Investigate and resolve product discrepancies, delivery delays, or quality concerns in partnership with production, QA, and logistics; deliver fast, effective solutions and escalate complex issues when needed.
• Partner with the sales team on account maintenance, product information, pricing support, and order tracking for national and key accounts; handle requests for samples, promotional materials, spec sheets, and certifications.
• Lead new customer onboarding, ensuring accurate account setup and CRM data entry.
• Own outbound prospecting activity: identify target brands and CPG companies whose product and volume profiles align with CCP's wet co‑manufacturing capabilities, initiate contact, and move qualified opportunities through the pipeline.
• Represent CCP at trade shows, food industry conferences, and networking events with a clear objective of generating qualified leads and advancing active prospects.
• Develop and deliver capability presentations and facility overviews tailored to prospective customers, translating CCP's SQF certification, fill capabilities, and operational strengths into a compelling commercial story.
• Manage the full new‑business sales cycle from initial outreach through signed co‑manufacturing agreement, coordinating internally on pricing, capacity, and contract terms.
• Maintain accurate pipeline records in HubSpot, including lead source, stage, estimated volume, and next steps, to support forecasting and leadership visibility.
• Maintain accurate, up‑to‑date customer records in the CRM; generate and analyze reports on order volume, customer feedback, and resolution rates for management and sales leadership.
• Track and report on business development pipeline metrics, including outreach volume, conversion rates, pipeline value, and new logo closed revenue.
• Work cross‑functionally with production, sales, logistics, QA and accounting to ensure seamless order fulfillment and account support; participate in team meetings to