Sales Development Coordinator- Inside Sales

About the role

Position based in Amherst, NY. Ivoclar is seeking a dynamic Sales Development Coordinator to join our team, who is a proactive communicator with a passion for driving business growth. In this pivotal role, you’ll be the engine behind our lead generation efforts; qualifying prospects, nurturing relationships, and supporting existing customers to ensure satisfaction and loyalty. This is more than just a sales support role, it's a chance to make a measurable impact on revenue and customer retention while working with cutting-edge tools and a collaborative team. Let's achieve our goal together. If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.

Responsibilities

• Lead Qualification & Conversion: Identify and qualify Marketing and Academy leads within your territory. Convert leads into opportunities, and pass them to our Field Sales team.
• CRM & Communication Tools: Maintain accurate records of customer interactions, and make calls and texts with customers, dental practices, and internal sales teams.
• Customer Support: Follow up with customers to secure reorders. Collaborate with Sales Representatives and use Business Intelligence tools to identify targets.
• Prospecting: Proactively reach out to dental practices to uncover new business opportunities and expand our customer base.

Qualifications

• 2+ years of experience in sales support, sales operations, or administrative coordination (preferably in a technical or B2B environment)
• Bachelor's degree in business, Marketing, Communications, or related field (preferred but not mandatory)
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail
• Proficiency in Microsoft Excel, PowerPoint, and Google Workspace
• Collaborative mindset and a service-oriented attitude

Skills

• Experience with order entry/ERP systems (e.g., SAP, NetSuite)
• Familiarity with technical products or solutions-based selling
• Prior experience in lead qualification or sales development

Pay

$23.00/hour starting rate, depending on experience, qualifications and location. Final compensation will be determined during the interview process.