Sales Development Coordinator

Job Description

At ModMed & Klara, we're revolutionizing the healthcare landscape with our innovative technology platforms. Our web and mobile applications are transforming healthcare IT to increase practice efficiency and improve patient outcomes. We offer end-to-end, specialty-specific solutions—from Practice Management and EMR to Revenue Cycle Management (RCM) and Provider Collaboration—helping our clients maximize efficiency. We are looking for a detail-oriented, proactive Sales Coordinator to act as the "engine" of our sales funnel. This is a unique opportunity to join a high-growth company where you will learn foundational sales and business skills while helping us truly modernize medicine.

About the role

The Role As a Sales Coordinator, you will play a vital role in our mission by ensuring our Sales Development Representatives (SDRs) have a constant, clean, and high-quality flow of opportunities. You will be the guardian of our lead queue, the bridge between Marketing and Sales, and the analyst who ensures no lead is left behind. If you are a Salesforce enthusiast who loves optimization, data integrity, and fast-paced environments, this is the perfect career accelerator for you.

Primary Responsibilities

• Daily Governance: Monitor and manage the lead queue within Salesforce, ensuring a seamless flow of data.
• Quality Control: Review incoming leads for completeness and quality before routing them to the sales team.
• Prioritization: Apply lead scoring models (based on engagement, fit, or intent) to identify and escalate high-potential leads for immediate action.
• Database Hygiene: Flag and clean up duplicate, incomplete, or unqualified leads to ensure SDRs are focused on the most viable prospects.
• Routing Logic: Assign leads to the appropriate representatives based on pre-defined routing rules and territory maps.
• System Audits: Perform regular audits to identify bottlenecks or system errors within the lead distribution process.
• Reporting & Performance Tracking: SLA Accountability: Ensure Lead Service Level Agreements (SLAs) are met, tracking how quickly and effectively reps act on assigned leads. Insights & Dashboards: Generate reports and dashboards in Salesforce to track lead volume, assignment rates, and rep responsiveness. Trend Analysis: Analyze conversion trends to recommend improvements in routing rules or scoring logic. Leadership Updates: Report bottlenecks or missed SLAs to sales leadership to drive operational excellence.

Marketing & RevOps Collaboration

• Strategic Alignment: Collaborate with Marketing to refine lead criteria and improve the Marketing Qualified Lead (MQL) handoff process.
• Feedback Loop: Act as the bridge between Marketing and Sales regarding lead generation campaigns and lead quality.
• Process Optimization: Partner with Revenue Operations (RevOps) to refine automation rules, workflows, and Salesforce efficiency.

Qualifications

• 1+ years of experience in Sales Coordination, Sales Ops, or a Lead Development role (preferred).
• Proficiency in Salesforce is highly desired.
• Strong analytical skills with the ability to interpret data and trends.
• Excellent organizational skills and the ability to manage multiple priorities in a high-growth environment.

Benefits

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

• United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits,
• Flexible Spending Account,
• Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch,
• treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING

ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.