Sales Administrator I

About the role

The successful individual in this Sales Administrator I role will assist the sales team by managing the inbox and responding to customer inquiries. The administrator will also provide post-sales support, which includes handling orders, receiving and confirming them, setting up accounts, and inputting sales orders and client information into our CRM.

Responsibilities

• Support with managing individual team’s inbox to ensure timely response to inquiries.
• Receive, process, and confirm customer purchase orders.
• Enter sales orders accurately and efficiently into the CRM system.
• Collect and verify detailed end-user information for each order.
• Partner with Senior Sales Administrators to manage the complete order lifecycle from receipt to fulfillment.
• Communicate with customers via email and phone to address inquiries and provide updates.
• Serve as a liaison among various departments, including finance, shipping, and supply chain.
• Provide customers with timely updates on the status of their orders.
• Manage customer requests for order modifications or cancellations.
• Escalate high-priority tasks to senior staff with analysis and recommended actions.
• Aid with any other ad-hoc tasks assigned by leads/managers to support the team as necessary.

Requirements

• High school diploma or GED.
• Minimum 1 year of relevant experience supporting a sales team in a tech-related or manufacturing field.
• Basic experience or exposure to CRM systems (e.g., Zoho, Salesforce, etc.) for managing and tracking customer and sales data.
• Proficiency in numeracy.
• Prior experience in a fast-paced office environment, experiencing multiple deadlines.
• Highly proficient in Google Suite and MS Office (Gmail or Outlook, Excel, Word, PowerPoint).
• Excellent and effective oral and written communication.
• Must be a U.S. Citizen due to clients under U.S. government contracts.

Qualifications

• Demonstrated critical thinking, initiative, and problem-solving capabilities.
• Possess a keen attention to detail, with the ability to be accurate, flexible, and reliable.

Skills

• Accurately follow instructions and confidently improvise in even the most ambiguous situations.

Benefits

• Compensation: $26.00 - $27.04 / hourly USD
• Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
• Note - As a US Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen).
• Relocation Provided None
• Position Type: Experienced
• Referral Payment Plan: Yes

Compensation

Compensation: $26.00 - $27.04 / hourly USD

Additional Information

• Our U.S. Benefits Include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.