Sales Administration I

Rittal LLC is a global manufacturer of industrial and IT enclosures, racks, and accessories, including cooling solutions and power management systems for industrial, data center, outdoor, and hybrid applications. As the largest manufacturer of enclosures in the world, Rittal provides innovative, high-quality solutions for practically any industrial or IT infrastructure application, from single enclosures to comprehensive, mission-critical systems. Products are tested and certified to standards including UL, CSA, ATEX, NEMA, and more.

About the role

This role ensures customer orders and returns are processed accurately and efficiently using established processes to support on-time delivery and exceed customer expectations. You will work closely with Level II and Level III Sales Administrators and cross-functional teams to resolve order issues, communicate with customers, and ensure successful order completion.

Responsibilities

• Process customer orders received through conventional order submission methods.
• Verify account information, pricing, purchase orders, quantities, shipping locations, freight terms, and other order details.
• Process sample and consignment orders.
• Complete requests in accordance with established competency guidelines.
• Collaborate with Level II and III Sales Administrators to resolve order discrepancies during order creation.
• Process and maintain customer-initiated returns and stock rotations.
• Communicate problem orders and concerns to Customer Service.
• Work with Level II and III Sales Administrators to provide clarification on order-related questions and issues to Operations and Quality teams.
• Apply basic product knowledge to communicate customer requirements effectively across departments.
• Exercise sound judgment and discretion when addressing order and return requests that fall outside standard procedures.
• Manage incoming emails and customer requests.
• Build and maintain positive customer relationships through professional and responsive communication.
• Proactively communicate with internal and external stakeholders.
• Participate in training programs to expand product and process knowledge.
• Perform additional duties, responsibilities, and projects as assigned.

Requirements

• High school diploma or equivalent required.
• Associate degree in Business Administration or related field preferred.
• Customer service, sales support, order processing, or administrative experience preferred.
• Experience working within an ERP or order management system is a plus.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong listening and comprehension abilities.
• Basic analytical, research, and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to work independently and collaboratively within a team.
• Customer-focused mindset with a commitment to achieving customer satisfaction.
• Ability to identify issues and escalate concerns appropriately.
• Professional, courteous, and dependable work ethic.
• Willingness to work flexible hours when business needs require.
• Friendly, cooperative, and positive attitude.
• Ability to think creatively and develop solutions to customer concerns.
• Demonstrated understanding of office etiquette and professional conduct.
• Commitment to supporting and reflecting company values and culture.

Performance Expectations

• Consistently meet individual and team performance goals.
• Follow established communication procedures, guidelines, and policies.
• Maintain accuracy and efficiency in order processing activities.
• Support customer satisfaction through timely issue resolution and effective communication.
• Contribute to a positive and collaborative team environment.

Benefits

• Above-average benefits available on the first of the month following hire
• 401(k) match
• Health & Wellness Benefits, including:
  • Paid Volunteer Time
  • Fitness Reimbursement
  • Pet Insurance
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
• Opportunity to be part of a growing international organization
• Safe, quality-focused work environment
• Collaborative team culture dedicated to customer success