Sales Administration

Company Overview

At Capital Vacations, our mission is simple: to provide quality vacations to our members and guests. With access to over 90 internal club destinations and thousands of external options, we are committed to excellence in every aspect of our service. At Capital Vacations, we foster a vibrant work environment that encourages collaboration, personal growth, and success. We believe in empowering our employees with the tools and support they need to thrive, making us a premier choice for those looking to advance their careers in the hospitality sector.

Why Choose Capital Vacations?

• Comprehensive Training and Development
• Career Advancement Opportunities
• Supportive Work Environment
• Exciting Perks and Benefits

Who We’re Looking For

• Passionate and motivated individuals who thrive in a fast-paced environment and are eager to make a difference.
• Positive attitude and strong desire to succeed.
• Excellent communication and customer service skills.
• Enthusiastic about building relationships and helping others enjoy their vacation experiences.
• Demonstrates resilience and adaptability in a dynamic work environment.
• Ready to take on challenges and commit to continuous learning and growth.

Front Desk / Tour Reception / Gifting Department

• Greet and check-in guests
• Absorb guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants
• Resolve customer complaints
• Run and prepare reports – opening and closing
• Answer phones
• Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
• Provide information to guests about the area, including directions and show information
• Prepares count and profiles of tours for the entire day
• Updates numbers to Sales Managers as more tours are added
• Communicates with Admin Manager or Leads with unusual tours/gifts
• Maintains clean lobby and refreshment stations
• Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day

Skills, Knowledge and Abilities

• Proficient in Excel and Word
• Basic computer skills
• Well organized
• Maintains accuracy
• Excellent customer service skills
• Ability to communicate both written and orally
• Flexible schedule with the ability to work evenings, weekends and holidays