Runner - Soho House New York

About the role

At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience. A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.

Responsibilities

• Refill water glasses and coffee cups
• Clear finished dishes
• Crumb the table
• Replenish all table supplies
• Expedite food orders
• Accommodate special requests from guests or propose alternative solutions that better suit business needs, or advise management to further assess and provide options
• Thrive in high-volume and elevated service environment
• Ensure delivery of seamless service by thinking quickly on your feet, managing/anticipating guest and member needs, and supporting servers, the Executive Chef, and the General Manager
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Adhere to health and safety policy (allergy procedures) and all company processes, procedures, standards, and applicable local, state, and federal law
• Work as one team with one goal: serve