Runner - Soho House Nashville

About the role

At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience. A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.

Main Duties

• Follow Steps of Service set by Soho House & Co that includes but is not limited to:
  • Refill water glasses and coffee cups
  • Clear finished dishes
  • Crumb the table
  • Replenish all table supplies
  • Expedite food orders
• Accommodate special requests from guests or alternative solutions that better suit business needs or advise management to further assess and provide options
• Thrive in high-volume and elevated service environments
• Ensure the delivery of a seamless service by thinking quickly on your feet, managing and anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Adhere to health and safety policy (allergy procedures) and all Company processes, procedures, and standards and local, state, and federal law as applicable
• Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section
• Clean and stock server alley and expo area
• Knowledge of the menu, with the ability to make suggestions when asked by members and/or guests

Required Skills/Qualifications

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm through quickly and effectively problem solving under pressure
• Hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands
• Must be able to work on your feet for at least 8 hours
• Fast-paced movements are required to go from one part of the club to others
• Must be able to move, pull, carry, or lift at least 40 pounds
• Occasionally kneel, bend, crouch and climb as required

Why work with us

• Competitive compensation packages that feature global benefits and perks
• Training to develop the technical and managerial skills necessary to enhance your career
• Full benefits for full-time employees: Medical, Dental & Vision as well as a 401K with a 2% match
• Paid Time Off: Full-time employees have sick days and vacation days
• Career Development: Opportunities to progress domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses available for all employees
• Cookhouse & House Tonic: Celebrating our passion for food and drink with monthly calendars, trips, trainings and events available to all
• Team Events: Monthly series of fun events including fitness sessions, cinema screenings and art classes
• Team Meal: Provided with a substantial meal free of charge whilst on duty in our Houses & Restaurants