Runner - Soho House Austin

About the role

A Runner at Soho House is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. The goal is to provide outstanding customer service and improve the overall dining experience for members and guests. A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations, and remains calm, approachable, and professional.

Responsibilities

• Follow Steps of Service set by Soho House & Co, including refilling water glasses and coffee cups, clearing finished dishes, crumbing tables, and replenishing table supplies
• Accommodate special requests from guests or provide alternative solutions that better suit business needs
• Ensure the delivery of seamless service by thinking quickly on your feet, managing and anticipating guest and member needs, and supporting servers, Executive Chef, and General Manager
• Ensure food orders are finished being plated and coursed out correctly before serving to members and guests
• Adhere to health and safety policies, including allergy procedures, and follow Company processes, procedures, and standards, as well as local, state, and federal laws
• Work as a team to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar
• Clean and stock server alley and expo area
• Have knowledge of the menu and be able to make suggestions when asked by members and/or guests

Requirements

• Minimum of 2+ years’ experience in a similar capacity
• Ability to thrive in fast-paced, high-volume environments and maintain calm, while quickly and effectively problem-solving under pressure
• Hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests
• Ability to demonstrate competency as outlined in the training schedule and Club School
• Ability to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment, and autonomously
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn, and hold objects with hands
• Must be able to work on your feet for at least 8 hours
• Fast-paced movements are required to go from one part of the club to others
• Must be able to move, pull, carry, or lift at least 40 pounds
• Occasionally kneel, bend, crouch, and climb as required

Benefits

• Competitive compensation packages with global benefits and perks
• Health Care: Full-time employees are eligible for full benefits, including Medical, Dental, and Vision, as well as a Retirement fund with a 2% match
• Paid Time Off: Full-time employees have sick days and vacation days
• Career Development: Soho House offers training to develop technical and managerial skills to enhance your career
• Soho Impact: Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach, and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees
• Cookhouse & House Tonic: Celebrating our passion for food and drink with monthly calendars and events
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events
• Team Meal: Whilst on duty in our Houses & Restaurants, you will be provided with a substantial meal free of charge