Runner - Soho House Portland

About the role

A Runner at Soho House is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. As a Food Runner, your goal will be to provide members and guests with outstanding customer service and actively help to improve their overall dining experience. A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations, and remains calm, approachable, and professional.

Responsibilities

• Follow Steps of Service set by Soho House & Co, including refilling water glasses and coffee cups, clearing finished dishes, crumbing the table, replenishing table supplies, and expediting food orders.
• Accommodate special requests from guests or provide alternative solutions that better suit business needs, or advise management for further assessment.
• Thrive in a high-volume and elevated service environment.
• Ensure seamless service by thinking quickly, anticipating guest and member needs, and supporting servers, the Executive Chef, and the General Manager.
• Ensure food orders are plated and coursed correctly before serving to members/guests.
• Adhere to health and safety policies (allergy procedures), company processes, and local, state, and federal laws.
• Work as one team to serve members and guests their food and/or drink items in a timely manner, and support the team by running items from expo and service bar outside of your section.
• Clean and stock server alley and expo area.
• Demonstrate knowledge of the menu and make suggestions when asked by members and/or guests.

Requirements

• Minimum of 2+ years’ experience in a similar capacity.
• Ability to thrive in fast-paced, high-volume environments and maintain composure while problem-solving under pressure.
• Must be hospitable, approachable, passionate about customer service, and respectful toward colleagues and guests.
• Must demonstrate competency as outlined in the training schedule and Club School.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment, and autonomously.
• OLCC-certified and POS knowledge.

Physical Requirements

• Must be able to seize, grasp, turn, and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast-paced movements are required to navigate different parts of the club.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch, and climb as required.

Benefits

• Health Care + 401K: Full-time employees are eligible for full benefits, including Medical, Dental, and Vision, as well as a Retirement fund with a 2% match.
• Paid Time Off: Full-time employees receive sick days and vacation days.
• Career Development: Opportunities for domestic or international career progression, both managerially and technically.
• Soho Impact: Empowering the Soho House Community through mentoring, apprenticeships, local outreach, and sustainability initiatives.
• Learning & Development: Access to an extensive range of internally and externally run courses.
• Cookhouse & House Tonic: Monthly calendars featuring trips, training, and events celebrating food and drink, available to all employees.
• Team Events: Monthly fun events including fitness sessions, cinema screenings, and art classes.
• Team Meal: Substantial meal provided free of charge while on duty in Houses & Restaurants.