Room Service Ambassador

Job Summary

Serve meals to patient in a personalized, professional, efficient manner
Instructs patients on meal ordering system
Assists patient in placing meal orders
Assesses the patient’s capabilities to utilize the meal order system
Communicates with healthcare team to ensure the patient’s nutritional intake
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Duties

• Service: Deliver and serve patient meals using service excellence standards.
  Utilize the AIDET model when interacting with internal and external customers.
  Demonstrate professional and courteous behavior.
  Resolve patient meal issues quickly and with a positive outcome.
• Service: Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.
• Service: Communicate positively with assigned nursing unit personnel to facilitate: proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.
• Service: Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.
• Cash handling: Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service
• Quality: Consistent use of proper hand hygiene, isolation procedures and hair restraints throughout the room service process.
• Quality: Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards.
• Participates in performance improvement (PI) studies, assist with data collection and supports action plans.
• Performs other duties as assigned.

Qualifications

• High school diploma
• Basic computer skills
• Strong verbal and written skills
• Kindness and empathy
• Customer service training and skills