Room Service Ambassador

Job Summary

St. Elizabeth Healthcare is hiring a Room Service Ambassador for their Florence Nutrition Services Team. The position is full-time, 32 hours per week, second shift schedule: 11:00AM - 7:30PM. The schedule rotates weekly, covering Monday, Tuesday, Wednesday, Saturday and Sunday, and Monday, Wednesday, Thursday.

Job Description

• Serve meals to patients in a personalized, professional, and efficient manner.
• Demonstrate professional and courteous behavior when interacting with internal and external customers.
• Resolve patient meal issues quickly and with a positive outcome.
• Introduce and assess patients to the meal ordering system, be familiar with diet types and restrictions, recognize special needs of patients, and provide assistance.
• Communicate positively with assigned nursing unit personnel to facilitate proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns, and special situations.
• Inventory, order, and replenish bulk food supplies known as floor stocks on assigned nursing units.
• Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service.
• Consistently use proper hand hygiene, isolation procedures, and hair restraints throughout the room service process.
• Model clean, neat, and professional appearance.
• Comply with all local, state, federal, and medical center regulatory, safety, sanitation, and security standards.
• Participate in performance improvement (PI) studies, assist with data collection, and support action plans.
• Perform other duties as assigned.

Qualifications

• Basic computer skills
• Strong verbal and written communication skills
• Customer service training and skills

Benefits

• Competitive pay and comprehensive health coverage within the first 30 days
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Pay

Competitive pay

Schedule

Second Shift Schedule: 11:00AM - 7:30PM

Rotating weeks of Monday, Tuesday, Wednesday, Saturday and Sunday, Monday, Wednesday, Thursday.