Room Service Ambassador

Job Summary

St. Elizabeth Healthcare is hiring a Room Service Ambassador to join their Dearborn Nutrition Services Team. Shift/Hours: Full Time 32 Hours, Second Shift.

Responsibilities

• Serve meals to patient in a personalized, professional, efficient manner
• Instructs patients on meal ordering system
• Affords patient in placing meal orders
• Assesses the patient’s capabilities to utilize the meal order system
• Communicates with healthcare team to ensure the patient’s nutritional intake
• Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background

Qualifications

• The best career is right here.
• Service Deliver and serve patient meals using service excellence standards.
• Utilize the AIDET model when interacting with internal and external customers.
• Demonstrate professional and courteous behavior.
• Resolve patient meal issues quickly and with a positive outcome.
• Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.
• Communicate positively with assigned nursing unit personnel to facilitate: proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.
• Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.
• Cash Handling Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service

Benefits

• Competitive pay and comprehensive health coverage within the first 30 days
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Education, Credentials, Licenses

• N/A

Specialized Knowledge

• Basic computer skills
• Strong verbal and written skills

Kind And Length Of Experience

• Customer service training and skills

FLSA Status

Non-Exempt