Robson Ranch Texas Backyard - Customer Service Rep - Part time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. This role involves stocking and rotating products, maintaining department and safety standards, and assisting customers with their needs.

Responsibilities

• Stock and rotate items as needed to maintain product availability.
• Assist with inventory control, including loading, unloading, and moving product.
• Organize, clean, and prepare the back area for the night crew and incoming trucks.
• Organize merchandise on pallets to ensure the department is presentable to the public.
• Ensure the integrity of shelf tags and signage; create or prepare signage as needed.
• Maintain standards in shrink, safety, inventory control, and sanitation.
• Inspect shipments for out-of-date or damaged products to ensure freshness and quality.
• Build, stock, maintain, and take down store displays.
• Perform the duties of a Customer Service Assistant as needed.
• Provide superior customer service by answering questions and assisting with product selections.
• Help customers locate store merchandise.
• Merchandise products effectively and use suggestive selling techniques to meet customer needs and build department sales.
• Clean and sanitize the sales floor, display cases, prep areas, and equipment.
• Properly handle and maintain the operation of all equipment.
• Comply with departmental SOPs and store operating procedures.

Department-Specific Responsibilities

• Beauty: Knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise: Prepare tags and signs as needed.
• Grocery: Organize, clean, and prepare the back area for the night crew and incoming trucks; prepare tags and signs as needed.
• Texas Backyard: Passion for the outdoors; ability to complete Green Thumb training (H-E-B internal training).
• Entertainment: Knowledge in the audio/video field, including specialty products, movies, music, electronics, and video games.

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• High school diploma or GED (or equivalent).
• Completion of Company Orientation and Safety Training upon hire.
• Strong customer service skills.
• Effective communication and interpersonal skills.
• Reading and writing skills.
• Planning and organizing skills.

Physical Demands & Working Conditions

This role functions in a fast-paced retail environment, involving detailed and precise tasks while working with customers and staying attentive to their needs.

Department-Specific Physical Demands

• Beauty:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements.
  • Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 30 lbs and manage in excess of 30 lbs.
• Drugstore / General Merchandise:
  • Constantly: Reach at waist, pivot, grasp.
  • Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists.
  • Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 55 lbs and manage in excess of 65 lbs.
• Grocery:
  • Constantly: Reach at waist, pivot, grasp.
  • Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists.
  • Frequently exposed to cold conditions.
  • Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
  • Occasionally exposed to loud noise and wet conditions.
  • Ability to lift 65 lbs and manage in excess of 135 lbs.
• Texas Backyard:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk.
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladders, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet conditions and loud noise.
  • Frequently exposed to ambient temperatures.
  • Ability to lift 65 lbs and manage in excess of 65 lbs.
• Healthy Living:
  • Constantly: Stand, reach at shoulder, reach at waist, pivot, grasp, pinch.
  • Frequently: Walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion.
  • Occasionally: Bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 50 lbs and manage in excess of 50 lbs.

Note: "Constantly" means 5.5+ hours per 8-hour day; "Frequently" means 2.5-5.5 hours per 8-hour day; "Occasionally" means 0-2.5 hours per 8-hour day. Partners must never lift beyond their own safe lifting limit. If an item is too heavy, break it down or ask for assistance.