Robson Ranch Healthy Living - Customer Service Spec - Part time

About the role

As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Responsibilities

Stocking

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs Customer Service Assistant duties as needed

Customer Service

• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

Sales

• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales

Food Safety / Sanitation

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures

Department-Specific Responsibilities

Beauty

• Knowledge of beauty and cosmetic aids

Drugstore / General Merchandise

• Prepares tags and signs as needed

Entertainment

• Knowledge in the audio / video field
• Knowledge of specialty products, movies, music, electronics, and video games

Grocery

• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Prepares tags and signs as needed

Texas Backyard

• Basic knowledge of chemical recommendations
• Basic knowledge of the nursery business and plant recommendations
• Ability to complete Green Thumb training (H-E-B internal training)

Requirements

Age Requirement: 18+

Work Experience: 1+ years of experience (Required)

Knowledge / Skills / Abilities (all Required):

• Strong customer service skills
• Reading and writing skills
• Planning and organizing skills
• Communication and interpersonal skills

Education: HS Diploma or GED or equivalent (Required)

Licenses / Certifications: Completion of Company Orientation and Safety Training (Required)

Physical Demands & Working Conditions

The following physical demands are organized by department. Frequency definitions: Constantly = 5.5+ hours per 8-hour day; Frequently = 2.5–5.5 hours per 8-hour day; Occasionally = 0–2.5 hours per 8-hour day. It is the Partner's responsibility to never lift beyond their own safe lifting limit. If an item is too heavy, break it down or ask for assistance.

Beauty

• Constantly: reach at waist, grasp
• Frequently: stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
• Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms
• Occasionally exposed to: cold, loud noise, wet conditions
• Lift 30 lbs, manage in excess of 30 lbs

Drugstore

• Constantly: reach at waist, grasp
• Frequently: stand, walk
• Occasionally: reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally exposed to: loud noises, ambient temperatures, wet conditions
• Lift 15 lbs, manage in excess of 15 lbs

Dairy

• Constantly: reach at waist, grasp
• Frequently: stand, walk