Robson Ranch Healthy Living - Customer Service Spec - Full time

About the Role

As a Customer Service Specialist in our Healthy Living Department, you'll provide a well-stocked and well-maintained department while delivering superior customer service.

Responsibilities

• Provides superior customer service
• Answers customer questions regarding products and assists with selections
• Helps customers locate store merchandise
• Merchandises products effectively
• Uses suggestive selling techniques to meet customer needs and build department sales
• Prepares work schedules for the department
• Provides work direction and training to department partners
• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves products
• Organizes, cleans, and prepares the back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable
• Ensures integrity of shelf tags and signage in the department; may create/prepare signage
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged products to ensure freshness and quality
• Builds, stocks, maintains, and takes down store displays

Qualifications & Key Requirements

• Age: 18+
• Work Experience: 1+ years of experience preferred
• Knowledge of natural foods, vitamins, minerals, macrobiotics, herbs, sports nutrition, organics, homeopathy, and aromatherapy - Required
• Strong customer service and interpersonal skills - Required
• Strong verbal and written communication skills - Required
• Strong time-management, planning, and organization skills - Required
• Strong merchandising and selling skills - Required
• Leadership skills - Required
• Ability to manage multiple priorities and shift focus between projects/tasks in a fast-paced environment - Required
• Ability to train partners - Required
• Education: HS Diploma or GED - Required
• Licenses/Certifications: Completion of Basics of Safety training - Required

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment with detailed and precise tasks
• Handle customer complaints professionally and courteously
• Constantly reach at waist, grasp
• Frequently stand, walk
• Occasionally reach at overhead, shoulder, knee, and floor; bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, and perform fine motor movements
• Occasionally exposed to loud noises, ambient temperatures, and wet conditions
• Ability to lift 15 lbs and manage in excess of 15 lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.