Robson Ranch Cosmetics - Customer Service Rep - Part time

Job Summary

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key Responsibilities & Essential Functions

• Stocking: Stocks and rotates items as needed; assists with inventory control; loads, unloads, and moves product; organizes, cleans, and prepares back area for the night crew and incoming trucks; organizes merchandise on pallets to make the department presentable to the public; ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed; maintains standards in shrink, safety, inventory control, and sanitation; checks shipments for out-of-date and damaged product to ensure freshness and quality of products; builds, stocks, maintains, and takes down store displays; performs the duties of Customer Service Assistant as needed
• Customer Service: Provides superior customer service; answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Sales: Merchandises product effectively; uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment; properly handles and maintains the operation of all equipment; complies with departmental SOPs and store operating procedures
• Additional Department-Specific Responsibilities:
  • Beauty: Knowledge of beauty and cosmetic aids
  • Drugstore / General Merchandise: Prepares tags and signs as needed
  • Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed
  • Texas Backyard: Passion for outdoors; ability to complete Green Thumb training (H-E-B internal training)
  • Entertainment: Knowledge in the audio / video field; knowledge of specialty products, movies, music, electronics, and video games

Qualifications & Key Requirements

• Age Requirement: 18+
• Education: HS Diploma or GED (or equivalent) required
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire
• Knowledge/Skills/Abilities:
  • Strong customer service skills required
  • Communication and interpersonal skills required
  • Reading and writing skills required
  • Planning and organizing skills required

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, in detailed and precise tasks. Work with Customers, staying attentive to their needs.

By Department:

• Beauty: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements; occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms; occasionally exposed to cold, loud noise, and wet conditions; lift 30 lbs, manage in excess of 30 lbs
• Drugstore / General Merchandise: Constantly reach at waist, pivot, grasp; frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists; occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist; occasionally exposed to cold, loud noise, and wet conditions; lift 55 lbs, manage in excess of 65 lbs
• Grocery: Constantly reach at waist, pivot, grasp; frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists; frequently exposed to cold conditions; occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist; occasionally exposed to loud noise, and wet conditions; lift 65 lbs, manage in excess of 135 lbs
• Texas Backyard: Constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally exposed to wet conditions and loud noise; frequently exposed to ambient temperatures; lift 65 lbs, manage in excess of 65 lbs
• Healthy Living: Constantly stand, reach at shoulder, reach at waist, pivot, grasp, pinch; frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion; occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements; occasionally exposed to cold, loud noise, and wet conditions; lift 50 lbs, manage in excess of 50 lbs

Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5–5.5 hours per 8-hour day; Occasionally: 0–2.5 hours per 8-hour day. Partners must never lift beyond their own safe lifting limit. If an item is too heavy, break the box down into lighter components or ask for assistance from another Partner or manager.