Cosmetics - Customer Service Rep - Part time

Job Summary

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key Responsibilities & Essential Functions

• Stocking: Stocks and rotates items as needed; assists with inventory control; loads, unloads, and moves product; organizes, cleans, and prepares back area for the night crew and incoming trucks; organizes merchandise on pallets to make the department presentable to the public; ensures integrity of shelf tags and signage in department; may create / prepare signage as needed; maintains standards in shrink, safety, inventory control, and sanitation; checks shipments for out-of-date and damaged product to ensure freshness and quality of products; builds, stocks, maintains, and takes down store displays; performs the duties of Customer Service Assistant as needed
• Customer Service: Provides superior customer service; answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Sales: Merchandises product effectively; uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment; properly handles and maintains the operation of all equipment; complies with departmental SOPs and store operating procedures
• Additional Department-Specific Responsibilities:
  • Beauty: Knowledge of beauty and cosmetic aids
  • Drugstore / General Merchandise: Prepares tags and signs as needed
  • Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed
  • Texas Backyard: Passion for outdoors; ability to complete Green Thumb training (H-E-B internal training)
  • Entertainment: Knowledge in the audio / video field; knowledge of specialty products, movies, music, electronics, and video games

Qualifications & Key Requirements

• Age Requirement: 18+
• Education: HS Diploma or GED (or equivalent) required
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire
• Knowledge/Skills/Abilities:
  • Strong customer service skills required
  • Communication and interpersonal skills required
  • Reading and writing skills required
  • Planning and organizing skills required

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, in detailed and precise tasks. Work with Customers, staying attentive to their needs. Physical requirements vary by department:

• Beauty: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements; occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms; occasionally exposed to cold, loud noise, and wet conditions; ability to lift 30 lbs, and manage in excess of 30 lbs
• Drugstore / General Merchandise: Constantly reach at waist, pivot, grasp; frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists; occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist; occasionally exposed to cold, loud noise, and wet conditions; ability to lift 55 lbs, and manage in excess of 65 lbs
• Grocery: Constantly reach at waist, pivot, grasp; frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists; frequently exposed to cold conditions; occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist; occasionally exposed to loud noise, and wet conditions; ability to lift 65 lbs, and manage in excess of 135 lbs
• Texas Backyard: Constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally exposed to wet conditions and loud noise; frequently exposed to ambient temperatures; ability to lift 65 lbs, and manage in excess of 65 lbs
• Healthy Living: Constantly stand, reach at shoulder, reach at waist, pivot, grasp, pinch; frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion; occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements; occasionally exposed to cold, loud noise, and wet conditions; ability to lift 50 lbs, and manage in excess of 50 lbs

Measurements are generally defined as: Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5–5.5 hours per 8-hour day; Occasionally: 0–2.5 hours per 8-hour day. Partners must never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.