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Cosmetics - Customer Service Rep - Part time

H-E-B · Beaumont, TX · 1 wk ago
On-siteCustomer ServicePart-time

Responsibilities

  • Stocks and rotates items as needed
  • Aids with inventory control; loads, unloads, and moves product
  • Organizes, cleans, and prepares back area for the night crew and incoming trucks
  • Organizes merchandise on pallets to make the department presentable to the public
  • Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
  • Maintains standards in shrink, safety, inventory control, and sanitation
  • Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
  • Buils, stocks, maintains, and takes down store displays
  • Performs the duties of Customer Service Assistant as needed

Customer Service

Provides superior customer service

Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

Sales

Merchandises product effectively

Uses suggestive selling techniques to meet customer needs and build department sales

Food Safety / Sanitation

Cleans and sanitizes sales floor, display cases, prep areas, and equipment

Operates and maintains equipment safely

Complies with departmental SOPs and store operating procedures

Beauty

Additional Department-Specific Responsibilities / Pre-requisites:

  • Knowledge of beauty and cosmetic aids
  • Completion of Green Thumb training (H-E-B internal training)

Texas Backyard

Passion for outdoors

Knowledge in the audio / video field

Knowledge of specialty products, movies, music, electronics, and video games

Qualifications & Key Requirements

Age Requirement: 18+

  • Work Experience: Strong customer service skills - Required
  • Communication and interpersonal skills - Required
  • Reading and writing skills - Required
  • Planning and organizing skills - Required

Education

HS Diploma or GED (or equivalent) - Required

Licenses/Certifications

Completion of Company Orientation and Safety Training upon hire

Physical Demands & Working Conditions

  • Drugstore / General Merchandise: Constantly* reach at waist, pivot, grasp; Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists; Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist; Occasionally be exposed to cold, loud noise, and wet conditions; Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
  • Grocery: Constantly* reach at waist, pivot, grasp; Frequently stand, walk, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist; Occasionally be exposed to cold conditions; Occasionally be exposed to loud noise, and wet conditions; Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs**
  • Texas Backyard: Constantly* reach at waist, grasp; Frequently stand, walk; Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet conditions and loud noise; Frequently be exposed to ambient temperatures; Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
  • Healthy Living: Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch; Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion; Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements; Occasionally be exposed to cold, loud noise, and wet conditions; Must be able to lift 50 lbs, and manage in excess of 50 lbs**

While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

It Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 6/1/2019

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