RN-Clinic Nurse/Call Center - Support Services - Flexi

About the role

The RN-Clinic/Call Center is responsible for provision and management of patient care in a clinical area for specific age and patient populations. They deliver care to patients utilizing the nursing process of assessment, planning, intervention, implementation, and evaluation and work within codes of practice and professional guidelines.

Responsibilities

• Delivers care to patients utilizing the nursing process of assessment, planning, intervention, implementation, and evaluation.
• Accurately and efficiently triages the telephone calls that are received from patients, their caregiver, relatives and other members of the healthcare team.
• Prioritizes patients’ health problems according to their urgency.
• Edicates/advises patients.
• Schedules appointments.
• Makes safe, effective clinical decisions under the direction of the patients’ physician.

Requirements

• Education and Experience:
• Required: Degree from an accredited school of professional nursing. A minimum of one year clinical experience.
• Preferred: Current Alabama RN license.
• Licenses, Certifications and/or Registrations:
• Required: Current Alabama RN license.
• Traits and Skills:
• Self-directed / self-motivated.
• Good communication and interpersonal skills.
• Able to perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
• Able to accept responsibility for one’s own work.
• Able to work independently.
• Able to recognize the rights and responsibilities of patient confidentiality.
• Able to convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief.
• Able to relate to others in a manner which creates a sense of teamwork and cooperation.
• Able to communicate effectively with people from every socioeconomic, cultural and educational background.
• Able to exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment.
• Able to perform effectively when confronted with emergency, critical, unusual or dangerous situations.
• Able to demonstrate the quality work ethic of doing the right thing the right way.
• Able to maintain a customer focus and strive to satisfy the customer's perceived needs.

Qualifications

• Basic computer skills.
• Good written and verbal communication skills.
• Basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management.
• Math & bookkeeping skills.
• Exceptional telephone & customer service skills.

Skills

• Self-directed / self-motivated.
• Good communication and interpersonal skills.
• Able to perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
• Able to accept responsibility for one’s own work.
• Able to work independently.
• Able to recognize the rights and responsibilities of patient confidentiality.
• Able to convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief.
• Able to relate to others in a manner which creates a sense of teamwork and cooperation.
• Able to communicate effectively with people from every socioeconomic, cultural and educational background.
• Able to exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment.
• Able to perform effectively when confronted with emergency, critical, unusual or dangerous situations.
• Able to demonstrate the quality work ethic of doing the right thing the right way.
• Able to maintain a customer focus and strive to satisfy the customer's perceived needs.

Benefits

• 100% tuition assistance.
• Wellness initiatives.
• Generous paid time off.
• Paid parental leave.
• Public Service Loan Forgiveness Program eligible employer.
• Plus more.

Pay

Commensurate with experience.

Schedule

Monday-Friday 8am-5pm, Flexi/PRN