RN-Clinic/Call Center

About the role

The RN-Clinic/Call Center provides and manages patient care in a clinical setting for specific age and patient populations. They deliver care using the nursing process and work within professional guidelines.

Responsibilities

• Triage telephone calls from patients, caregivers, relatives, and other healthcare team members based on patient health issues urgency.
• Educate and advise patients regarding their health concerns.
• Schedule appointments as needed.
• Made safe and effective clinical decisions under the direction of the patient’s physician.

Requirements

• Education: Degree from an accredited school of professional nursing.
• Experience: Minimum of one year clinical experience.
• Knowledge: General knowledge of payor-specific or medical specialty billing.
• Skills: Good written and verbal communication skills, basic computer skills, excellent Customer Service Skills.
• Licenses: Current Alabama RN license.

Qualifications

• Self-directed and self-motivated.
• Good communication and interpersonal skills.
• Ability to perform a variety of tasks, often changing from one task to another without losing efficiency or composure.
• Accepts responsibility for one’s own work.
• Works independently.
• Recognizes the rights and responsibilities of patient confidentiality.
• Conveys empathy and compassion to those experiencing pain, physical or emotional distress, and/or grief.
• Relates to others in a manner that fosters teamwork and cooperation.
• Communicates effectively with people from diverse backgrounds.
• Copes effectively in an ever-changing, fast-paced healthcare environment.
• Performs effectively in emergency, critical, unusual, or dangerous situations.
• Demonstrates a quality work ethic of doing the right thing the right way.
• Maintains a customer focus and strives to satisfy customers' perceived needs.