RN-Call Center

Key Responsibilities

• Consistently answers the phone promptly within defined standards using AIDET greetings.
• Obtain, verify, and input all information accurately into the facility’s electronic health record (EHR) or other appropriate systems; use neat legible penmanship when taking messages manually, and quickly distribute messages to the appropriate clinical staff.
• Complete all appropriate requests and future test orders by proposal or verbal order as per clinic protocol. May refill medication and medical supplies as approved by the facility.
• Constantly monitors and checks EHR inbox for patient or provider requests – Responds within the scope of care.
• Processes all patient inquiries, messages and requests promptly, efficiently, and in a professional manner while practicing patient confidentiality.
• Checks voice mail and/or email as assigned for messages and return calls.
• Adheres to all CGMHSA safety, security, and compliance standards.
• Participate in Continuous Quality Improvement (CQI); gather and report CQI data to the appropriate personnel.

Minimum Qualifications

• Graduate from an accredited Registered Nursing (RN) program is required.
• Two years of clinical nursing experience.
• Currently licensed or licensed by endorsement as an RN by the Alabama Board of Nursing.
• Must possess basic knowledge of computers, PC applications, software, and database management.
• Current CPR/BLS certification via the American Heart Association or American Red Cross is required.

Strongly Preferred

• Two years of Call Center and/or Emergency Department nursing experience;
• Enter 6,000 keystrokes per hour.