RN Call Center

Overview

UnityPoint Clinic RN Call Center 2:00PM-12:30AM (variable schedule), every other Saturday/Sunday 2:00PM-12:30AM, Holiday rotation Full-Time Benefits REMOTE - Candidate must reside in a compact license state** We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage, care management, referral management, and telehealth support. This role assesses patient symptoms, determines acuity, and directs callers to the appropriate level of care using evidence-based protocols embedded within the EMR. Candidates must have strong clinical critical thinking, multitasking, and technical skills, with the ability to thrive in a fast-paced call center environment while meeting performance and patient care goals. This is a 24/7 operation with most shifts occurring evenings and weekends.

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Perform telephonic symptom assessment and triage using evidence-based protocols to ensure appropriate care and disposition.
• Document patient interactions accurately in the EMR and educate callers on virtual care, provider referrals, and available community resources.
• Deliver excellent customer service while maintaining confidentiality, sound judgment, and effective communication with diverse populations.
• Thrive in a fast-paced call center environment by multitasking, adapting to changing staffing needs, and supporting team and operational goals.
• Adhere to organizational policies, safety guidelines, and change initiatives while assisting with additional duties as assigned.

Qualifications

• Education: Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred
• Experience: 1+ years of clinical nursing experience providing direct patient care or equivalent work experience required
• Licenses/Certifications: Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois. Compliance with Mandatory Child/Adult Abuse Reporting

Benefits

• Paid time off, parental leave, 401K matching and an employee recognition program
• Dental and health insurance, paid holidays, short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

Schedule

2:00PM-12:30AM (variable schedule), every other Saturday/Sunday 2:00PM-12:30AM, Holiday rotation. Full-Time. This is a 24/7 operation with most shifts occurring evenings and weekends.