Rider Operator Shift Supervisor
What's the Job?
Supervise and support Rider Operations team members handling asynchronous customer communications via chat and email.
Mentor, coach, and provide real-time guidance to operators while ensuring adherence to workflows and service standards.
Handle escalated customer issues, service reports, and operational incidents while maintaining a safety-first culture.
Partner with leadership to improve operational processes, support testing missions, and drive continuous improvement.
Perform administrative duties and serve as a player/coach by actively supporting daily Rider Operations as needed.
What's Needed?
- 2+ years of customer service leadership or comparable supervisory experience.
- Strong written and verbal communication skills with the ability to resolve customer issues effectively.
- Prominent problem-solving skills with the ability to improve operational efficiency in a fast-paced environment.
- Experience collaborating across cross-functional teams while maintaining a customer-focused mindset.
- Proactive, adaptable, and able to manage ambiguity while supporting team success.
About the Role
The ideal candidate will have strong leadership skills, excellent communication, and a proactive, customer-focused mindset, which will align successfully in the organization.
Pay
$37.00/hour
Schedule
N/A
Benefits
- Medical
- Vision
- Dental
- 401k
- 11 paid holidays
- Yearly pay increases
- Career growth opportunities