Shift Supervisor, On-Road Operations

About the role

The In-Vehicle Team at Nuro is seeking a Shift Supervisor to lead a high-performing team of AV operators. Key responsibilities include hiring and onboarding new hires, managing team performance, and ensuring operational excellence.

Responsibilities

• Hiring & Onboarding: Running the interview process and onboarding new hires, collaborating with Learning & Development to develop interview and onboarding processes.
• People Development: Managing a team of approximately 20 operators, providing feedback, coaching, and mentoring, ensuring training and competency are up-to-date.
• Performance Management: Conducting performance reviews in line with evaluation metrics, working with stakeholders to update metrics and improve performance measurement.
• Execution Management: Leading start-of-shift and end-of-shift activities, including operator attendance tracking, software burns, data imports, and key/disks preparation. Working with planning teams to ensure operators are trained and ready for new features/capabilities.
• Continuous Improvement: Engaging in cross-functional collaboration to enhance efficiency and throughput, sharing best practices, and driving standardization.
• Incident Response: Responding to operator and on-site incidents according to established procedures, reviewing performance metrics, and identifying and implementing corrective actions.

Requirements

• At least 2+ years of experience managing teams of at least 10+ direct reports, including hiring, performance management, coaching, and mentoring.
• Understanding of US labor laws, employment laws, and driving laws.
• Strong problem-solving skills and the ability to take initiative to resolve issues.
• Exceptional interpersonal and communication skills.
• A flexible schedule that can accommodate nights, evenings, and weekends.

Qualifications

• Experience in the AV/delivery industry preferred.
• At least 4+ years of experience managing large teams (15+).

Skills

• Leadership and management skills.
• People management and team building.
• Problem-solving and decision-making abilities.
• Interpersonal and communication skills.
• Flexibility and adaptability to a fast-paced environment.

Benefits

Nuro offers a competitive benefits package, including a base pay range of $80,180 to $108,240 for the level at which this job has been scoped, an annual performance bonus, equity, and a commitment to diversity, equity, and inclusion.