Motor Vehicle Shift Supervisor

Job Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
• Aiding the Assistant Store Manager in developing and motivating store team members to exceed customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance
• Reviewing and approving checks within limits
• Supporting store marketing efforts within the community
• Resolving customer complaints
• Aiding the Store Manager with managing schedules, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Job Requirements

• A minimum of one year of management experience in industries such as hospitality, financial services, retail and restaurant
• Ability, willingness, and comfort to engage with customers
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Benefits

• Medical/dental/vision
• 401(k)
• Vacation
• Opportunities for advancement
• Ongoing training

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Working Conditions And Physical Requirements

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers

Company Information

• Founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents
• PLS — which stands for People – Location – Service — is a leading retail provider of financial services
• The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states
• We believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives