Revenue Officer I - Asheville
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no boilerplate. We need to parse the posting. Key info: - Agency: Dept of Revenue Division Taxpayer Assistance, Collections - Job Classification Title: Revenue Officer I (NS) - Position Number: 60082178 (should be omitted) - Grade: NC11 (maybe not needed) - About Us: description of department (we can put under "About the role"? Actually "About Us" is about department. Could be "About the role"? The instruction: use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly. - Description of Work: includes hybrid teleworking, minimum starting salary $49,440, work performed in-person at Asheville Service Center each week and remote at manager's discretion. Also statements about career, etc. This could go under "About the role" maybe. - Primary purpose: answer technical tax law questions, resolve issues, increase compliance, provide professional customer service, enforcement action, etc. This could be responsibilities. - Responsibilities list: bullet points after "Responsibilities of the Revenue Officer I to include, but are not limited to, the following:" then list. - Knowledge Skills And Abilities/Management Preferences: list of knowledge, skills, abilities: basic knowledge of principles of business administration related to reporting and/or calculating tax; basic skills using Microsoft Word and Excel; access to reliable transportation and a valid driver's license necessary. - Recruitment Range: $49,440 - $79,504 (Pay). Also mention effective July 1, 2025, candidates now meet minimum qualifications if they have minimum education and experience listed from class specification. That's qualifications. - COMPENSATION & BENEFITS: details about benefits: health insurance, retirement, NCFlex, best funded pension plan, twelve paid holidays, fourteen vacation days increasing, twelve sick days cumulative, paid parental leave, personal observance leave, community service leave, longevity pay lump sum, 401K and 457 plans, eligibility for Public Service Loan Forgiveness Program. - Also mention: This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. That's maybe a requirement? Could be under Requirements. - Minimum Education And Experience: Bachelor's degree in Business/Public Administration, Economics, Accounting or related field; or equivalent combination. List of related fields. - Also mention Recruiter contact info (maybe not needed). Should we include? It's minor metadata; could be omitted or put in short p. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we could include recruiter contact in a short p at end maybe. - Also mention: "To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application..." That's application instruction; we should remove application instructions per instruction: remove application instructions. So drop that. - Also mention: "Applicants eligible for veteran's preference should attach a copy of form DD-214." That's also application instruction; drop. - Also mention: "If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov." Drop. - Also mention: "Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-986-9688." Drop. - Also mention: "EEO Statement" etc. Drop boilerplate. - Also mention duplicate paragraphs about department commitment etc. We can keep one summary. We need to preserve all substantive information: so keep description of work, responsibilities, knowledge/skills/abilities, pay range, benefits, minimum education/experience, maybe travel requirement, hybrid teleworking, etc. We must not invent or summarize away detail. So we need to keep specifics like "minimum starting salary of $49,440", "hybrid teleworking with a minimum starting salary of $49,440", "Work is performed in-person at the Asheville Service Center each week and remotely at the manager’s discretion based on the needs of the office." Keep that. Also "This position has been established as hybrid teleworking with a minimum starting salary of $49,440." Keep. Also "An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence." Keep. Also "This position requires some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay." Keep. Also "Access to reliable transportation and a valid driver's license is necessary." Keep. Also "Basic knowledge of principles of business administration related to reporting and/or calculating tax" etc. Also "Recruitment Range: $49,440 - $79,504" (Pay). Also maybe mention effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. That's a qualification note. Also "The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants." That's maybe a note but could be omitted as it's generic. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. - About the role: could include description of work, purpose, hybrid teleworking, location, mission statement, etc. - Responsibilities: the bullet list. - Requirements: maybe include things like access to reliable transportation, valid driver's license, ability to travel, ability to work independently, conflict handling, etc. Also maybe background check, tax compliance verification. - Qualifications: education and experience requirements (Bachelor's degree or equivalent combination). Also note about effective July 1, 2025. - Skills: maybe the specific skills: basic knowledge of principles of business administration related to reporting/calculating tax; basic skills using Microsoft Word and Excel. - Benefits: the compensation & benefits paragraph. - Pay: the recruitment range and minimum starting salary. - Schedule: maybe hybrid teleworking details, work performed in-person each week, remote at manager's discretion, travel expectations. We must not create sections with filler like "commensurate with experience". We have actual content. We must not repeat job title as heading. We must output only HTML fragment, no /, no markdown. Let's craft. We'll start with
About the role
thencontaining description. We need to ensure we don't duplicate content unnecessarily but preserve all substantive info. Might repeat some info across sections but that's okay as long as we don't lose info. Let's extract substantive paragraphs: From "About Us": The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. We can include that. From Description Of Work: after notes: "This position has been established as hybrid teleworking with a minimum starting salary of $49,440. Work is performed in-person at the Asheville Service Center each week and remotely at the manager’s discretion based on the needs of the office. If you are looking to start a career, better balance your professional and personal life, or simply to serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. The North Carolina Department of Revenue is accepting applications for a Revenue Officer I position at our Asheville Service Center. The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. This position adheres to NC statutes and the department’s policies and procedures. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The position requires someone who can work independently and can prioritize, communicate effectively, work independently, and has experience dealing with conflict in a professional manner." We can keep that. Then responsibilities list. Then Knowledge Skills And Abilities/Management Preferences: list. Then Recruitment Range: $49,440 - $79,504. Then COMPENSATION & BENEFITS: details. Then Minimum Education And Experience: Bachelor's degree etc. Also mention on-the-job training up to 12 months. Also mention travel. Also mention access to reliable transportation and valid driver's license. Also mention background check and tax compliance verification (maybe under Requirements). We need to avoid boilerplate like EEO, equal opportunity, etc. Let's structure:
About the role
... (mission, hybrid teleworking, location, purpose)
Responsibilities
- ... each bullet
Requirements
... (access to transportation, driver's license, ability to work independently, handle conflict, background check, tax compliance verification, on-the-job training, travel)
Qualifications
... (Bachelor's degree in Business/Public Administration, Economics, Accounting or related field; or equivalent combination of education and experience. List of related fields. Effective July 1, 2025, candidates now meet the minimum qualifications if they have the minimum education and experience listed from the class specification.)
Skills
... (Basic knowledge of principles of business administration related to reporting and/or calculating tax; basic skills using Microsoft Word and Excel.)
Benefits
- ... each benefit item
Pay
... (minimum starting salary $49,440; recruitment range $49,440 - $79,504)
Schedule
... (Hybrid teleworking: work performed in-person at the Asheville Service Center each week and remotely at the manager’s discretion; regional travel consisting of day trips with occasional overnight stay.)
We need to ensure we don't include any filler like "commensurate with experience". We have actual specifics. Now we need to write the content exactly as from posting, preserving details. Let's craft each section. About the role paragraph: combine mission statement and hybrid teleworking etc. We need to avoid repeating the same sentences too much but it's okay. Let's write:The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. The department is an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. This position has been established as hybrid teleworking with a minimum starting salary of $49,440. Work is performed in-person at the Asheville Service Center each week and remotely at the manager’s discretion based on the needs of the office. The primary purpose of the Revenue Officer I