Revenue Officer I - Elizabeth City

About the role

The North Carolina Department of Revenue is seeking a Revenue Officer I to work at the Elizabeth City Service Center. This is a hybrid teleworking position with a minimum starting salary of $48,000. The primary responsibility is to answer technical tax law questions, resolve relevant issues, and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer.

Responsibilities

• Educate the public on State tax matters and promote compliance with State revenue laws
• Determine liabilities, payment plans, installment agreements, and adjust accounts based on research or documents provided by taxpayers
• Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects
• Utilize legal remedies to collect liabilities or secure returns
• Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution
• Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
• Travel to taxpayer locations within an assigned territory with limited overnight travel

Requirements

This professional position has a hybrid work schedule. Work is performed in-person at the Elizabeth City Service Center each week and remotely at the manager’s discretion based on the needs of the office. This position also requires some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay.

Qualifications

• Bachelor’s degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience

Skills and Abilities

• Basic knowledge of principles of business administration related to reporting and/or calculating tax
• Basic skills using Microsoft Word and Excel

Benefits

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some Highlights Include:

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K and 457 plans
• Eligibility for the Public Service Loan Forgiveness Program

Compensation

Compensation range: $48,000 - $79,504

Schedule

This position has a hybrid work schedule with in-office days each week and remote work based on office needs.

Pay

This position has a minimum starting salary of $48,000.

Recruiter Information

To apply, visit the State of North Carolina application portal. For general questions about the application process, contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring reasonable accommodation during the interview process should contact the agency ADA Administrator at 984-275-5832.