Revenue Officer I - Asheville

About the role

The North Carolina Department of Revenue is seeking two Revenue Officer I positions at its Asheville Service Center. This hybrid teleworking position has a minimum starting salary of $48,000 and includes a 12-month on-the-job training period. The primary responsibility is to answer technical tax law questions, resolve issues, and ensure compliance by collecting the appropriate tax payments.

Responsibilities

• Educate the public on State tax matters and promote compliance with State revenue laws
• Determine liabilities, payment plans, installment agreements, and adjust accounts based on research or documents provided by taxpayers
• Communicate via telephone with taxpayers to assist and resolve routine matters and complete special projects
• Utilize legal remedies to collect liabilities or secure returns
• Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution
• Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
• Travel to taxpayer locations within an assigned territory with limited overnight travel

Requirements

This professional position has a hybrid work schedule. Work is performed in-person at the Asheville Service Center each week and remotely at the manager’s discretion based on the needs of the office. This position also requires some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay.

Qualifications

• Bachelor’s degree in Business/Public Administration, Economics, Accounting, or related field from an appropriately accredited institution; or an equivalent combination of education and experience
• Related fields considered: Psychology, Tax, Finance, Public Administration, Business Management, Tax Law, Business Law, Financial Management, Public Sector & Government Administration Management, Criminology/Criminal Justice, Business Operations, Trust and Wealth Management, Political Science, Business Analytics, Banking and Finance, Interdisciplinary Studies, Public and Non-Profit Administration

Skills and Abilities

• Basic knowledge of principles of business administration related to reporting and/or calculating tax
• Basic skills using Microsoft Word and Excel
• Access to reliable transportation and a valid driver's license is necessary

Benefits

The state of North Carolina offers excellent comprehensive benefits including:

• Health insurance options
• Standard and supplemental retirement plans
• NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program

Compensation

The compensation range for this position is $48,000 - $79,504 effective July 1, 2025. Candidates must meet the minimum qualifications as outlined in the class specification.

Equal Opportunity Employer

The North Carolina Department of Revenue is an equal opportunity employer and does not discriminate on the basis of race, color, gender, national origin, religion, age, disability, or political affiliation.

Contact Information

To apply, visit the State of North Carolina’s job portal. For general questions about the application process, contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. For individuals with disabilities requiring accommodation, contact the agency ADA Administrator at 984-275-5832.