Revenue Cycle Supervisor

About the role

The US Oncology Network is seeking a Revenue Cycle Supervisor for Texas Oncology’s 2021 N. MacArthur #400 clinic in Irving, Texas. This full‑time position supports the Revenue Cycle Department and reports to the hiring manager, who emphasizes a supportive, patient‑centered environment where employees are valued, empowered to grow, and recognized for their achievements. The team is committed to delivering exceptional, evidence‑based cancer care while fostering collaboration, accountability, and continuous learning.

Texas Oncology, part of The US Oncology Network, is the largest community oncology provider in the United States, with approximately 530 providers across more than 280 sites in Texas. The organization delivers high‑quality, evidence‑based cancer care close to patients’ homes, treating roughly half of all Texans diagnosed with cancer each year.

Responsibilities

• Supervise daily revenue cycle operations from patient entry to accurate adjudication of accounts, including appointment scheduling, insurance eligibility, charge processing, claim submission, payment processing, collections, and accounts receivable management.
• Manage denial management, reporting, analysis, concurrent and retrospective auditing, proper coding, credentialing, and customer service related to the revenue cycle.
• Provide training and development for revenue cycle staff, including creation and delivery of SOPs, system usage, metrics, and regulatory compliance.
• Resolve escalated and unique revenue cycle issues; ensure quality work, meet deadlines, and adhere to Practice Standard Operating Procedures (SOPs).
• Prepare monthly revenue cycle financial analysis, including aged accounts, and monitor business metrics to refine processes.
• Guide individuals and teams toward priorities, clarify roles, coordinate resources, cascade goals to staff objectives, and champion new initiatives and change management.
• Develop, implement, and maintain practice revenue cycle training materials; conduct training on SOPs, systems, metrics, and government regulations.
• Coordinate front‑office duties such as scheduling, check‑in, and co‑pay/co‑insurance collection.
• Recruit, assess, coach, and develop staff; conduct interviews, recommend hires, evaluate performance, recommend salary changes, and administer progressive discipline.
• Enforce adherence to Practice and US Oncology policies, including the US Oncology Compliance Program, Code of Ethics, Business Standards, and Shared Values.
• Perform other duties as requested or assigned.

Qualifications

• Associate’s degree in Finance, Business, or equivalent OR four years of revenue cycle experience (required).
• At least four years of medical revenue cycle experience with a consistent track record of achieving metrics (required).
• Two years of experience managing, delegating, and following up on work priorities of others (strongly desired).
• Strong knowledge of medical insurance billing and collections, including CPT, ICD‑9, HCPC coding, medical terminology, and managed‑care products (HMO, PPO, etc.).
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).

Physical Demands

The role requires regular presence on‑site during scheduled business hours, with frequent sitting, standing, walking, and talking. Employees must be able to handle and lift patients, use manual and finger dexterity, and maintain eye‑hand coordination. Occasional lifting and carrying of items up to 40 lb is required. Corrected vision and hearing within normal ranges are necessary.

Work Environment

The work environment includes exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions typical of an oncology/hematology clinic. The position involves in‑person interaction with co‑workers, management, and clients, and may require minimal automobile travel to office sites.

Schedule

Monday through Friday, 8:30 a.m. – 5:00 p.m.