Revenue Cycle Supervisor

About the role

Supervise and coordinate the day-to-day operations and activities of assigned revenue cycle team. Responsibilities include executing operational decisions made to support department and team goals, personnel recruitment, staff coaching and development, monitoring service quality standards, escalating issues, implementing improvement and innovation initiatives and maintaining an effective daily management system. Ensures operations are compliant and meet specified production requirements. Aligns workflows with other revenue cycle and hospital operational leaders and teams as required.

Limited Term Expected End Date: November 30, 2028

Responsibilities

• Supervise and coordinate day-to-day operations and activities of assigned revenue cycle team
• Execute operational decisions to support department and team goals
• Personnel recruitment
• Staff coaching and development
• Monitor service quality standards
• Escalate issues
• Implement improvement and innovation initiatives
• Maintain effective daily management system
• Ensure operations are compliant and meet specified production requirements
• Align workflows with other revenue cycle and hospital operational leaders and teams as required

Requirements

• High school diploma or equivalent experience
• Minimum of four years of experience in a hospital, medical, dental, or behavioral health clinic revenue cycle setting
• At least one year in progressively responsible assignments, training, committee work, project management, or a team leadership role that requires coaching or leading peers
• Technical knowledge in at least one of the following: commercial or government insurance medical, dental or behavioral health billing, accounts receivable management, payment posting, or health insurance authorization
• Experience working in a high-production setting, focused on collaboration and problem-solving
• Experience implementing process improvement and change management in a team setting

Preferred Qualifications

• Associates or Bachelor of Arts or Science
• Two years experience in a formal leadership role
• Experience leading process improvement and change management projects in a team setting
• Experience working in an interactive customer service role
• Technical knowledge in two or more of the following: commercial or government insurance medical, dental or behavioral health billing, accounts receivable management, payment posting, or health insurance authorization
• Experience supervising or leading a culturally diverse