Revenue Cycle Corporate Trainer

Advance Skills. Empower Teams. Elevate Performance. We are seeking a dynamic Revenue Cycle Corporate Trainer to lead the design, development, and execution of comprehensive training programs across our multi-state revenue cycle operations. This role will play a critical part in onboarding, process rollout, systems training, and competency development to support the efficiency, compliance, and continuous improvement of our teams.

Responsibilities

• Develop and deliver engaging training content through webinars, conferences, eLearning modules, and live sessions.
• Facilitate new hire orientation and ongoing training aligned with company procedures, compliance requirements, and operational goals.
• Conduct quality assessments to identify training needs and gaps in team skills or performance.
• Collaborate with department leaders to gather data and feedback, and translate those into targeted training interventions.
• Coordinate training logistics, materials, and communications across multiple locations and time zones.
• Support curriculum development in partnership with internal departments, including HR, operations, and IT.
• Assist in evaluating multi-state software development needs and tailoring training to state-specific regulations or program rules.
• Participate in departmental meetings and special projects related to performance improvement, system implementations, or process changes.
• Serve as the subject matter expert in eligibility, authorization, billing, and collections for designated region.
• Stay abreast of payer policies, procedures, and best practices.
• Provide comprehensive application training (Homecare Homebase, Waystar, Payer Portals etc.) including process and workflow.
• Partner with project management team to create teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and online reference tools.

Requirements

• High School/GED; Bachelor’s degree preferred
• Minimum 3 years’ experience in training or equivalent field
• Capacity to assess and translate organization/internal customer needs into learning objectives and devise effective training solutions
• Able to develop and execute the department training strategy using a variety of tactics including live and virtual facilitation, plus training the trainers and aiding peer-based teaching
• Manage the development and execution of foundational training including revenue, clinical, and skills training curriculum
• Strong experience in applications and processes training
• Project Management Professional certification preferred

Skills

• Training development and delivery skills; able to research to develop content as needed
• Excellent training skills
• Strong technical skills and software knowledge, including Microsoft Office products such as Word, Excel, Outlook, PowerPoint, Publisher
• Able to adapt to information mapping and structured writing for development of written training
• Strong knowledge of adult learning principles, techniques, and delivery in course design
• Able to incorporate ongoing feedback into course delivery
• Able to prioritize and demonstrate organizational skills
• Able to multi-task
• Must be very organized
• Excellent time management
• Strong interpersonal skills
• Ability to positively motivate others
• Effective analytical and verbal communication skills
• Excellent written skills
• Advanced Microsoft Office skills
• Experience with Homecare-Homebase billing system preferred

Benefits

For All Associates (Full-Time, Part-Time & Per Diem)

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)