Revenue Cycle Trainer

About the Role

This team delivers operational training programs across the health system, including onboarding, operational workflows, clerical systems, compliance education, and ongoing staff development. The Trainer supports consistent, effective, technology-enabled training aligned with departmental workflows and organizational priorities. The role promotes training quality, standardization, operational readiness, and continuous improvement while helping staff build confidence with key systems, workflows, and digital tools.

Primary department: Access Care, UHS Revenue Cycle Operations

Responsibilities

• Deliver operational training for new hires and existing staff, including onboarding, workflow education, refresher training, and system-related instruction.
• Partner with leaders, supervisors, and subject matter experts to identify training needs and support standardized curriculum, workflows, job aids, and training plans.
• Support delivery and maintenance of training for clerical operational workflows across assigned departments or locations.
• Work with system administrators and operational leaders to update training materials for system changes, upgrades, and new functionality.
• Participate in training readiness activities for implementations, go-live events, workflow changes, and operational transitions.
• Track training attendance, support competency validation, gather learner feedback, and provide follow-up assistance as needed.

Requirements

• Minimum of two (2) years patient access or registration experience.

Qualifications

• Bachelor’s Degree in a relevant field (preferred).
• Experience in training or staff development in healthcare operations, customer service, or a related support role.
• Experience delivering dynamic in-person, remote, and technology-supported presentations.
• Experience with Epic/EHR workflows, Microsoft 365, learning platforms, reporting tools, or other operational technology (preferred).

Benefits

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. Benefits include:

• A Culture of Connection: Engagement Councils, peer recognition, initiatives like Walk in My Shoes for senior leaders, team events (trivia, trunk-or-treat, volunteer days), staff choir, and seasonal celebrations.
• Comprehensive Benefits for Life & Family: Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week, with flexible plan options. Discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
• Well-Being & Financial Security: PTO accrual from day one, 403(b) retirement plan with company match, flexible spending accounts, access to financial advisors, up to $400/year in wellness rewards, 24/7 EAP counseling, virtual mental health support, food pantry, PTO donation program, and professional attire through the Classy Closet.
• Growth That Moves with You: Access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, internal mobility, and market-competitive compensation with regular reviews for equity.
• A Place to Call Home: Located in New York’s Southern Tier, offering four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, and proximity to the Finger Lakes, Catskills, and major Northeast cities.

About the Organization

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and employs over 6,300 staff and providers. Guided by values of Compassion, Trust, Respect, Teamwork, and Innovation, UHS aims to improve the health and well-being of the communities it serves.