Revenue Cycle Trainer

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center.

About the role

This role is onsite in Phoenix, Monday through Friday during business hours. As a Revenue Cycle Trainer, you’ll be responsible for revenue cycle training from needs assessment to design and delivery, independently applying adult education theory and knowledge of workflows and current technology. You’ll develop, design, administer, and manage the RCM new hire training programs, system upgrade training and testing, special projects, quality assurance, and compliance training.

Responsibilities

• Develops curricula and delivers end-user training for corresponding modules of EHR and Practice Management System, specializing in NextGen Practice Management module(s) for revenue cycle staff
• Presents already developed training materials and SOP items
• Develops and maintains curricula such as lesson plans, manuals, and supporting learning tools utilized in training
• Prepares and delivers presentations, demonstrations, train-the-trainer and end user classes, and special training courses as needed
• Creates and publishes quarterly newsletters and other educational material
• Keeps up-to-date on the following knowledge areas: Revenue Cycle workflows, revenue cycle software system upgrades and enhancements, clinic department operations, Medicare regulations and commercial billing guidelines, adult education theory and technologies, and NextGen systems patient access and revenue cycle systems
• Maintains comprehensive knowledge of 3rd party billing requirements and reimbursement principles
• Acts as a designated super user for patient accounting system
• Assists in creating and maintaining master patient build in the training environment to support training and testing initiatives
• Maintains a high level of organization, time management, and delegation skills necessary to prioritize and adjust workflow as volume and deadlines mandate
• Assists in diagnosing problems with files that fail compliance or do not process correctly
• Performs additional duties as assigned

Requirements

• High School Diploma or GED (BA/BS in Business Administration, Healthcare, Education, Finance or equivalent preferred)
• 3+ years’ experience in full cycle revenue cycle management (patient financial services/patient access)
• Minimum 1 year of experience as a trainer/educator in a healthcare environment, to include both classroom delivery and instructional design
• Demonstrated knowledge of revenue cycle applications

Qualifications

• 2+ years’ experience in a leadership role within a healthcare revenue cycle department (preferred)
• Proven leader with the ability to motivate others and success in revenue cycle training
• Proficient in the application of adult learning concepts to effectively manage class and guide end users to understanding
• Familiarity with NextGen Practice Management preferred
• Experience with Electronic Health Record systems or other software implementation training programs
• Working knowledge of CPT, HCPCS, and diagnosis coding
• Strong knowledge of Medicare, Medicaid and Commercial payer guidelines, and HIPAA Rules & Regulations
• Experience working in MS Office Suite, to include Excel (advanced formulas, pivot table)
• Effective and polished presentation skills, and training delivery skills; ability to prioritize focus on topics based on audience level and time allotted
• Expert conceptual, analytical, and problem-solving skills
• Excellent verbal and written communication skills; strong customer service focus
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment

Benefits

• Medical and dental insurance
• Significant eye care discounts
• Child care assistance
• Pet insurance
• Continuing education funds
• 401(k)
• Paid holidays
• Paid time off (PTO)
• Sick time
• Opportunity for growth