Retail Supervisor - Thrift Emporium

About the role

Thrift Emporium Shops directly support UnitingCare in funding a range of impactful programs we deliver to provide care and dignity to older Australians, people living with disability or mental illness, and individuals experiencing or at risk of homelessness. As a Retail Supervisor you’ll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of our Thrift Emporium Shops.

Responsibilities

• Demonstrate a passion for Thrift Emporium and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
• Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved
• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved
• Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries
• Identify issues and opportunities based on selling and customer feedback
• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
• Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

Requirements

• Be passionate about Thrift Emporium and be able to articulate its purpose
• Have demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people
• Deliver a high level of customer service and exceed customer expectations
• Have enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control
• Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers
• Communicate promotional event information to maximise results
• Identify issues and opportunities based on trends and customer feedback
• Set and exceed priorities to meet daily deadlines; developing plans to meet short-term objectives
• Show strong problem solving and influencing skills
• Use a retail business systems, POS and Microsoft Office

Qualifications

N/A

Skills

• Customer service skills
• Leadership skills
• Management skills
• Problem-solving skills
• Communication skills

Benefits

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• Staff Discounts: Participation in our team member purchasing program
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• Flexible work arrangements to support work-life balance

Pay

$31.11 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performers

Schedule

Tuesday – Saturday