Retail Supervisor-Seaside Factory Outlet Cente

About the role

The Retail Supervisor at Seaside Factory Outlet Center plays a crucial role in leading a team to deliver exceptional customer experiences and drive sales growth. Reporting to the Store Manager, you will manage day-to-day operations, mentor team members, and foster a positive work environment.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as manager on duty to address customer experience, vendor relationship, or maintenance issues.
• Partner with the sales leadership team to support action plans and ensure effective execution of operational activities.
• Perform opening and closing routines including bank deposits, receipt of shipment, and interpretation of company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Create exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Lead with curiosity and humility, build high-performing teams, influence and inspire with vision and purpose, observe, engage, and connect, strive for operational excellence, and deliver business results.
• Ensure compliance with safety standards and company policies.
• Work flexible hours including evenings, weekends, and holidays.

Requirements

• High school diploma or relevant work experience.
• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Ability to foster a customer-focused selling culture.
• Effective communication skills and the ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.

Qualifications

• Ability to perform physical activities including standing, walking, reaching, and lifting up to 50 pounds.
• Experience working in a customer-first based retail environment.

Skills

• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to work independently and as part of a team.

Benefits

• On-demand access to earned wages through DailyPay.
• Tuition-free education and scholarships.
• 40% merchandise discount and free product.
• Competitive compensation and bonus incentive programs.
• No-cost mental health and wellbeing support.
• Robust health, dental, vision, and life insurance options.
• Paid time off and additional family benefits including paid maternity and parental leave.