Retail Sales Associate - 4420

About the Role

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. Associates greet, engage, and interact with customers in a positive and professional manner to process sales, loans, and other transactions. The role involves working with a wide variety of jewelry and general merchandise, including tools, electronics, and firearms (in FFL locations). This position offers an hourly wage plus commission based on productivity.

Pay

$15.00 to $19.50 per hour, plus an easily achievable commission structure. Retail sales associates can earn up to 8% on transactions, averaging an additional $3.98 per hour on top of the hourly rate. Actual pay is based on work location, qualifications, and experience.

Benefits

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary insurance options (eligibility required).
• Earned Wage Access program available from the second day of employment, allowing withdrawals of up to 50% of earned wages up to seven times per payroll cycle.
• Paid vacation: one week after six months of full-time service, two weeks after one year, and increasing thereafter (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually thereafter (adjusted per state/local requirements).
• Employee discounts available from the first day of employment.
• Tuition reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Responsibilities

• Greet and interact with customers to develop rapport and recommend financial solutions.
• Perform non-management open/close procedures.
• Maintain a clean, stocked sales floor and merchandise displays.
• Process sales and loan transactions in accordance with policies, procedures, and regulatory requirements.
• Handle cash and negotiable items per established policies.
• Answer incoming calls per company standards.
• Communicate legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers and managers to create a positive customer experience.
• Complete assigned training and other related duties as assigned.

Requirements

• Must be willing and able to lift/carry up to 50 pounds.
• Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, and pulling.
• Ability to work with firearms and become firearms certified (where applicable).
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literacy and ability to operate POS systems and office machines.

Bilingual applicants are encouraged to apply.

Commission Plan

Pawnbrokers have the potential to earn 2-8% commission based on the gross profit of their personal performance. Additional details are provided during the interview process.