Retail Operations Director, Helly Hansen

Key Responsibilities

• Monitor, analyse, and interpret financial performance to ensure achievement of targets, while proactively identifying opportunities to improve profitability and key performance indicators (KPIs).
• Establish and maintain KPIs and performance reporting frameworks to generate actionable business insights and inform decision-making.
• Promotes innovation initiatives across the retail organization, ensuring clear ownership, accountability, and disciplined execution.
• Lead improvements rooted in customer needs across the retail organization, ensuring clear ownership, accountability, and disciplined execution.
• Develop and implement strategies across all retail channels within the assigned region, and lead retail operational excellence programs to improve productivity, efficiency, and profitability.
• Oversee the achievement of functional objectives by managing budgets, controlling expenses, and maintaining awareness of competitive and industry trends.
• Execute strategic decisions related to store growth, expansion, optimization, and closures, while identifying and evaluating new market opportunities.
• Collaborate closely with e-commerce, wholesale, marketing, and IT partners to execute and continuously improve initiatives that enhance sell-in and sell-through performance across all locations.
• Provide inclusive, effective leadership through coaching, mentoring, and development of diverse, cross-functional teams to achieve company objectives and support long-term growth.
• Model ethical leadership by prioritizing integrity and handling conflicts ethically.

Job Requirements

• Eight or more years of relevant retail leadership experience; experience with fashion, outdoor, or global brands is preferred.
• Experience managing multi-location retail operations and leading geographically dispersed teams.
• Proven ability to develop future leaders and build high-performing, engaged teams.
• Strong business acumen, including experience with profit and loss accountability and achieving defined financial and operational goals.
• Ability and willingness to travel up to 50%, including occasional international travel.
• Bachelor’s degree or equivalent combination of education and professional experience.

Compensation And Benefits

• Target hiring range: $131,750 to $178,250
• Bonus eligible role
• 401(k) with company matching
• Health insurance
• Flexible spending account
• Dental insurance
• Vision insurance
• Family planning
• Mental health benefits
• Employee assistance program
• Life and AD&D insurance
• Employee discounts
• Paid time off
• Parental leave
• Tuition reimbursement
• Training and career development opportunities

Leadership Competencies

• Evolving Leader
• Global Agility: Leads Diverse Teams, adapts amidst ambiguity
• Urgency for Impact: Drive priorities forward with pace and purpose
• Bold Accountability: Set high standards and model responsibility
• Customer Centric Innovation: Leads improvements rooted in customer needs
• Strategic Foresight: Connects teamwork to business strategy