Director of Retail Operations

Job Responsibilities

Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.

Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.

Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.

Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.

In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.

Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.

Safeguards compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Qualifications

• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
• 10-12+ years of operational experience in high volume food retail operations.
• The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Compensation

The salary range for this position is $140,000yr - $155,000/yr.

Benefits

Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.