Director, Retail Operations

Responsibilities

• Define, implement, and champion comprehensive boutique operating policies and procedure manuals, ensuring alignment with Loss Prevention and Finance at a strategic level.
• Lead the strategic planning and execution of all store openings, closings, and relocation schedules, including developing detailed action strategies.
• Establish and oversee communication strategies for company directives, policies, and procedures as they pertain to in-store boutique operations.
• Drive the identification, development, and implementation of operational best practices across the retail network and corporate functions.
• Cultivate strategic partnerships and negotiate agreements with internal/external vendors and service providers to optimize operational efficiency and cost-effectiveness.
• Develop and implement comprehensive guidelines and training tools for boutique managers and regional managers to enhance product selling strategies and overall operational excellence.
• Serve as a key strategic liaison and executive point of contact for boutique Managers and Home office support personnel.
• Conduct strategic oversight visits to boutiques and ensure the integrity of physical inventories.
• Manage and optimize the Retail Operations budget, including boutique expenses, incentives, and uniforms.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• Minimum of 8-10+ years of progressive experience in retail field and/or retail operations, with at least 5 years in a leadership or management role overseeing multiple locations or regions.
• Extensive experience with retail register systems and POS technologies.
• Advanced proficiency in retail math and Microsoft applications (Word, Excel, PowerPoint) with a strong emphasis on strategic data analysis and presentation.
• Significant experience (5+ years) in inventory management and multi-store/regional management.
• Working knowledge of SAP is preferred.
• Demonstrated commitment to exemplifying the highest integrity and professional business standards.
• Prominent ability to lead through change, set strategic priorities, and adapt to evolving business needs.
• Innovative and proactive approach to problem-solving, driving strategic solutions and continuous improvement.
• Exceptional ability to define strategic goals, develop comprehensive roadmaps, and execute against them.
• Highly solution-oriented with a strong sense of urgency and a track record of driving results.
• Able to lead and empower high-performing teams, while also driving independent strategic initiatives.
• Exceptional written and verbal communication skills, with the ability to influence and engage executive leadership and diverse stakeholders.
• Executive-level organizational and project management skills, with the ability to manage complex, strategic initiatives with tight deadlines.
• Prominent ability to build and maintain strong relationships with executive leadership, cross-functional teams, and external partners, fostering a culture of learning and mutual respect.
• 30% travel to boutiques and corporate offices as required for strategic oversight, key initiatives, and operational support.